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Mercure Bristol Grand Hotel

4

Broad Street, BRISTOL, BS1 2EL

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About the hotel

Mercure Bristol Grand Hotel is a 4-star Victorian hotel with 182 bedrooms based in Bristol city centre, perfectly located for a spot of retail therapy or for soaking up some cultural heritage when you visit Bristol. Pamper yourself in our beauty rooms offering luxury treatments and our leisure centre with pool. The Bristol Grand hotel is one of the most popular wedding venues in Bristol with 4 suites and 11 functions rooms.

These meeting and conference rooms are also ideally suited to your business needs.

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Room Availability

Showing Sunday 4 December 2016 to Monday 5 December 2016

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Facilities Show/hide

Main
Disabled Facilities, 24 Hour Reception, Concierge, Porter, Lift to all floors
Dining
Restaurant, Bar
Leisure
Indoor Pool, Sauna, Massage, Solarium, Jacuzzi
Business
Wi-Fi Available In Public Areas

Useful Info Show/hide

Check-in
14:00
Check-out
12:00
Max Child Age
Up to 8 years old
Important information
The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets
Pets are not allowed

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (51)

80% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Sarah C

  • November 2016

Disappointed

We chose this hotel because my best friend was getting married in Bristol and the rest of the bridal party were staying in this hotel.

The wedding was due to take place at 3.15pm on a Friday, and I had asked about an early check in so that we could get ready in time for the wedding. We were travelling from the Isle of Wight. I tried to phone the hotel several times and could never get through so eventually sent an email asking for a call back, which I got the next day. The person I spoke to on the phone was rather abrupt and told me check in is at 2pm, and that the only way of guaranteeing an early check in was to pay a £20 charge and I could have a room at 10am. I explained we wouldn't be likely to arrive much before lunchtime and that I wasn't happy to pay any more given I'd already paid almost £100 for a room with n breakfast. She said chances were if we got there at lunchtime there'd probably be a room ready. We arrived at 1.30pm and the receptionist was rather unfriendly. She said there wasn't a room and to sit in reception and wait until 2 o'clock. By now some more of our friends had arrived as well as the mother of the bride and we were all waiting for a room. We were all starting to panic a little as time was getting on and none of us were able to start getting ready for the wedding. We didn't get allocated a room until 2.30pm and the mother of the bride had to use someone else's room as hers wasn't ready until after the wedding. I accept an early check in was never guaranteed but I think if the hotel say check in is at 2pm then you should be able to get in at 2pm. We were all flustered and I felt unfinished and rushed. There was no time to even really look at the room or enjoy the experience. We were in and then straight out, not returning until very late. I wouldn't stay here again. The only plus side to this hotel was the super friendly man who was in the reception area the next day, I think he was the concierge. He was helpful and friendly, but the rest of the staff most definitely were not.

  • Andrew R

  • October 2016

Double charged

The stay at the venue was pleasant and the facilities were as described on the website.

The only negative point it that I was double charged for my stay and a premium charge phone number to get a refund is unexpectable. Made contact by email with no response.

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