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Reviews - Holiday Inn Express Bristol City Centre

3Self Classified Hotel Ratings explained
SOUTH END,TEMPLE GATE HOUSE , BRISTOL, BS1 6PL
Located directly opposite Temple Meads Station, 30 minutes from Bristol International Airport and conveniently located just off M4, M5 & M32
motorways, Holiday Inn Express Bristol City Centre is the perfect stop to explore the vibrant city of Bristol and the Gateway to the South West.

Within a 10/15 minute walk from the popular City Centre tourist spots, such as Cabot Circus Shopping Centre, Hippodrome and the Harbour side.

Our 24 hours Reception team can help tailor your perfect Bristol experience and offer directions or maps to Bristol events or highlights.

Our newly refurbished bedrooms have free Wi-Fi access and Freeview TV. All rooms feature air conditioning, tea/coffee facilities and a private
bathroom with power shower.

The lounge bar offers LIVE Sky Sports for guests to enjoy their favourite sporting events, with a selection of beverages and snack menu including
Panini, pizza, curry and other hot dishes. Guests can enjoy a free breakfast buffet each morning, including fresh coffee and some warm options
including scrambled egg, sausage and beans!

On-site parking is available at a daily rate, with our reception happy to direct you to the car parking facilities during check-in.

Forgotten something? Complimentary toothbrushes, toothpaste, combs, sewing and shaving kits available at our reception desk.

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Overall score Guest rating scores since September 2012 Customer recommendation
Guest Reviews Based on 63 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
78% recommended this accommodation to a friend 81% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great location
This hotel was a great location, reasonable prices parking and very secure, close to all amenities train station 5 minutes away and town centre and harbour very close.
Hotel was clean and had great air conditioning perfect with the heat this time of year.
Breakfast was basic and lovely even though it was free.
Drinks were quite pricy but that's to be expected
Great hotel!

ManagementResponse

Dear E Endean, Thank you for taking the time to leave us feedback about your recent stay. It is pleasing to know that our location was convenient for your needs and you liked our breakfast options. It is always hugely motivating for us to receive commendable feedback from our valued guests like you. Please see us soon should your travels bring you back to the area! Sincerely, Pam IHG Care

Reviewed by
E Endean

From St Austell, UK
Who stayed in July 2014

Couple

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  • Family friendly

Great customer service, location and facilities.
Staff extremely helpful, especially management who gave an immediate partial discount for the inconvenience of having a lopsided bed with a huge dip in it. All you can eat breakfast included was great. Pefect location and very clean and tidy room with no noise during the night. Check out was later than most other hotels, which was also convenient. Would definitely stay again.

Reviewed by
S Elisha

From UK
Who stayed in July 2014

Travelling alone

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triple room suitable for adults are not easy to find
Needed one room as I was staying with my adult daughters but did not want to book 2 rooms. Most family rooms specify 2 adults max with children. This room was very clean and the small extra bed fine for young adult. Hotel staff very smart and helpful. Even had breakfast included in room rate. Extra bonus, as hotel showed pets allowed were able to include a very small well behaved dog so we all enjoyed our day at the Harbour Festival. BRILLIANT!

Reviewed by
Maureen H

From Solihull, UK
Who stayed in July 2014

Family

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  • Quality of food
  • Family friendly

Holiday Inn Express Bristol city centre
Great location, really good value for money, relaxed atmosphere, attentive service, breakfast facilities very good

Reviewed by
C McClean

From Windlesham, UK
Who stayed in July 2014

Couple

  • Customer service
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  • Family friendly

Stay
Very nice hotel near city centre and railway station.

Reviewed by
Mick W

From Whitley Bay, UK
Who stayed in July 2014

Mixed group

  • Customer service
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  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

great value for money and ideally located for the train station

Reviewed by
L Burns

From UK
Who stayed in June 2014

With colleagues

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  • Family friendly

Service excellent, bedroom clean, no problems at all. Sausages at the breakfast could have been of a little better quality, the rest was fine. Would stay in this hotel again. All staff at the Reception, both in the evening and in the morning were friendly and efficient. Well done whoever trains them !!

Reviewed by
Carlos Simas

From Thames Ditton, UK
Who stayed in June 2014

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  • Family friendly

Great customer service overcame initial problems.
When we arrived, we were told that we had a twin room when I had booked a double. The receptionist was very helpful and changed it back to a double. When we went to our room, we found that it still had people's belongings in it and food in the drawers. I went back to reception and they changed our room again. This room was clean and had no occupants.
The customer service was excellent. I think the initial mistakes were due to the hotel being very busy.

Reviewed by
Louise M

From Basingstoke, UK
Who stayed in May 2014

Couple

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  • Quality of food
  • Family friendly

Fantastic location and a great place to stay. Cannot fault the customer service and would definitely recommend the hotel.

Reviewed by
Gavin Brown

From Hereford, England
Who stayed in May 2014

Couple

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  • Quality of food
  • Family friendly

awesome
awesome

Reviewed by
Thomas P

From Dronfield, UK
Who stayed in May 2014

Group of men

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