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Reviews - SACO Bristol - West India House

4Self Classified Serviced Apartments Ratings explained
2-4 Welsh Back , Bristol, BS1 4SS
This Grade II listed building is ideally placed by the waterfront in the centre of Bristol providing spacious studios, one bedroom apartments (some with sofa bed) and a magnificent two bedroom penthouse. Many apartments enjoy excellent views of Bristol's famous harbourside.

Overlook the Floating Harbour, and the beautiful Bristol Bridge, guests benefit from excellent transport links with Temple Meads train station just a 15 minute walk from the apartments. Everything that the city has to offer is within easy walking distant and within a 5 minute walk lies the fantastic Cabot Circus shopping centre, with its exclusive restaurants, bars, cinemas and leisure facilities.

Each interior designed apartment has a large living and dining area, fully equipped kitchen, spacious double bedroom with king size bed and separate bathroom. The two bedroom penthouse apartment has an ensuite shower room along with a main bathroom.

A refundable deposit may be required in addition to accommodation charges. You will be contacted by SACO – The Serviced Apartment Company who will confirm your arrival details and who may require a security deposit prior to your arrival. This will vary depending on the size of apartment you have booked. The deposit will be refunded within 48 hours of your departure, subject to there being no damage to the apartment or disruption to other Guests. Guests must be over 25 and identification will be requested on arrival. The credit card that is used to pay for the accommodation must also be shown on arrival.

We consider a group to be three apartments or more being booked in the same city for similar dates. When making a group booking full payment will be required at the time of booking and this is non refundable. A security deposit of £350 per apartment will be required for each apartment booked and we are unable to guarantee that all apartments will be in the same building.

Credit card fees apply.

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Overall score Guest rating scores since September 2012 Customer recommendation
Guest Reviews Based on 24 reviews
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96% recommended this accommodation to a friend 94% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Very clean, very spacious, very good.
I must confess at the outset to being a unabashed convert with regard to serviced apartments - they generally knock spots off of all but the very best hotels, in my humble opinion. The Saco serviced apartments at West India House in Bristol are no exception to this position.
The room had large (perhaps five feet tall) sash windows which looked out over the river running through Bristol city centre, providing an abundance of natural light and, if needed, plentiful ventilation. When closed, these windows allowed virtually no intrusive noise from the street below. These windows, in the absence of any air conditioning, were an absolute godsend to me because I feel the heat most keenly and often struggle to sleep as the late spring and early summer nights begin to warm up. No such problems at West India House.
Sound insulation inside the building was another matter however - I heard doors slamming elsewhere on my floor several times during my stay. But I suppose that some, if not all of these were fire doors, so it would be pernickity to dwell too much on these minor irritations. Better instead to focus on the room itself, and the ease of use overall.
The double bed was wide enough without taking up a disproportionate amount of space in the room, and was spotlessly clean. Whilst personally I found the mattress too soft, this is no doubt a matter of personal preference and there isn't an awful lot that can be done in such a scenario. The kitchen area was also spotlessly clean, and well-stocked in terms of pots, pans, cutlery and crockery. I would grumble somewhat about the cleanliness about the cutlery and some of the glassware, but running a bowl of hot water and splashing some washing-up liquid into it is hardly an arduous task.
The toaster, microwave, hob and oven all worked perfectly and there was even a pint of milk in the fridge. A small but welcome feature when arriving at 1am after a long drive.
I was not so impressed however with the broadband wifi - very slow. OK it's free, but frankly it jolly well should be. It is not fast enough though and I'm sorry but for £120 a night I expect top-of-the-range wifi with a strong, constant signal. Please be aware that if you are staying over the weekend, the telephone number given in the welcome pack for the internet support helpline is useless - the office at the other end is only staffed Monday to Friday.
Another grumble would be my experience with the ensuite shower room. Clean and tidy are pre-requisites, as is the provision of clean towels: all present and correct. However one also expects a plentiful supply of hot water in which to shower and sadly this was not the case at West India House. On both days of my stay, the hot water lasted less than two minutes. I twas unedifying to be forced to boil a kettle in order to shave.
It has to be said that the location of this block is very good - just of Baldwin Street so very well-located for the city centre. Not quite so good if one is planning to spend time in Clifton, but by no means an actual problem. What IS a problem however is parking. Whilst it is beyond Saco's control that the current city council has chosen to impose punitive on-street parking charges in every single street, along with ridiculously restrictive time limits, more could be done to draw the traveller's attention to this when making a booking. There is a multi-storey within spitting distance, but it is also fairly pricey. There is nowehre nearby one can park for free before midnight, and you'll have to be up before 8am to move the car if you leave it on the street overnight. Most inconvenient. Perhaps Saco could make some sort of deal with the multi-storey operator and supply passes for the car park to visitors bringing a car?
All in all a decent spot to rest one's head, but I would avoid bringing the car if possible. Equally I hope that the problems with the hot water and the wifi are just one-offs - at this price band, such shortfalls aren't acceptable.

Reviewed by
K Balmer

From Eastbourne, England
Who stayed in May 2014

Travelling alone

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We rented this apartment for two adults and two children, and when we asked, what kind of bed availabla for the children, we get the answer: we can by extra Ł8 for a travel baby bed, or we can pay Ł25!!! extra to use the sofa bed in main room. we chosen baby cot for 8, but they didnt gave us an extra pillow or towel or nothing to kids. I think its so cheapy for this prize.

Reviewed by
Peter Galambos

From Szentendre, Hungary
Who stayed in May 2014

Family with young children

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luxurious
The room was absolutly perfect, added touches with the biscuits and hot chocs were a lovely gesture!
Appartment was clean and aired out.
Chuffed to bits with the location of the accomodation, overlooking the river.
5* in my eyes :)

Reviewed by
k snell

From UK
Who stayed in May 2014

Couple

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Great stay
Really enjoyable stay with SACO - organised and key collection and drop off was very smooth. Only downside was the noise from the end-of-pub kickout at around 4am - though not so bad we wouldn't stay again. Good value for money and the provision of milk in the fridge and cereals for breakfast was a nice addition

Reviewed by
Margaret W

From UK
Who stayed in May 2014

Group of women

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Great location, amazing space, only complaint would be the noise from the bars late at night! Don't forget your ear plugs!

Reviewed by
N Chopra

From Reading, UK
Who stayed in April 2014

Family with young children

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SACO West India House
Good vfm, spacious, clean rooms with high ceilings and big windows

Reviewed by
Toby S

From Tonbridge, UK
Who stayed in March 2014

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Nice weekend break
Had a great time in this lovely apartment, excellent location, loads of room, well equipped kitchen and very easy to get keys etc.

Reviewed by
Will F

From UK
Who stayed in March 2014

Couple

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Very impressed. Clean spacious accommodation with thoughtful touches. We asked for and got a quiet room.Excellent location.

Reviewed by
P Carson

From Leeds, UK
Who stayed in March 2014

Couple

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Good family city base
very impressed with accommodation and the welcome items welcomed! sofa bed made up too thank you. The view was lovely and near to everything you need , well equipped, very clean and spacious this is so much easier than a hotel with kids, just hope it gets a bit cheaper if so would use on a regular basis.

Reviewed by
caroline b

From UK
Who stayed in December 2013

Family with young children

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Get your code to get in first!
Good central location. Very poor customer service with no code emailed to enter on day of arrival. Required to ring to get code when no entry code sent! Stood in street with bags trying to get in so not a good start. Good accommodation, kitchen smelt.

Reviewed by
A Robinson

From England
Who stayed in October 2013

Couple

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