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Reviews - Crowne Plaza BRUSSELS - LE PALACE

4

Rue Gineste 3, Brussels, 1210

Price From 130.90 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (3)

100% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Richard S

  • December 2015

Excellent customer service on reception

Easy to find the hotel, very impressive and grand as first impressions.

Car park next door at very reasonable rates. The room was clean and ready for us on early arrival, although my partner found the room cold and took a while to warm up . The receptionist was extremely helpful in explaining all the hotel facilities and also assisted us by explaining the sights of Brussels we wanted to see!

Response from hotel

Dear Richard S,

Thank you very much for taking the time to share your thoughts and comments about your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our rooms to be clean and our customer service to be excellent. However, we regret the issues you had with our room temperature. Reviews like yours motivate us to work harder to continuously provide the best guest experience possible.

We value you as our guest and hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel,

IHG Care

  • D Coburn

  • October 2014

Great value and service

Welcoming reception.

Strong front of house ethic. Good food. Clean room. Well done.

  • G Macintyre

  • September 2014

Relaxing

Very nice to be able to put your head down after a long trip, this hotel puts the customer first and the rooms are spacious and very comfortable.