The Price Promise

The Price Promise is our little way of giving you the peace of mind that you're always getting a great hotel deal on

If you do spot the same hotel room cheaper elsewhere online, we’ll do the decent thing and refund the difference.

How our Price Promise works:

We’ll look into any Price Promise claim as long it's for a current booking with and it meets certain conditions, including:

  • The lower rate found is available for booking the exact same room online (same room type, same hotel, same check-in and check-out dates, same booking conditions – like breakfast and parking etc.)
  • The lower rate is in the same currency
  • The lower rate does NOT include membership rates, frequent stay or loyalty points or 'reward' type programmes
  • You let us know about the claim within 24 hours of completing your booking

We can't offer our Price Promise when:

  • The lower rate is no longer bookable when we look into your claim (within 24 hours)
  • You've cancelled your booking
  • You make a late booking – less than 24 hours before the arrival date
  • You find a lower rate on a website that doesn't reveal the hotel until after you've booked

How to make a claim

Making a Price Promise claim is simple. If you’ve booked a stay within the last 24 hours that isn't for the same day or next day arrival, and you've read the full Terms and Conditions, then just fill in a claim form.

Think you’ve found a lower rate?

Make your claim

Need more information? Read our FAQs.