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73% would recommend it to a friend
Very good location nice atmosphere.
Old fashioned in a good way!
Park Lane Mews Hotel
Location is superb.
Rooms small and dated and improvised heating. Clean. Friendly staff.
Stay at Park Lane Mews
Although I had a reservation slip with me for 1 night the trainee on the desk did not seem to know whether we were staying 1 night or 3 nights but that was resolved in a short space of time.
The room was cold initially and there was only a free standing heater with a not very effective heater control. Having said that the room was good and we enjoyed our stay
Super staff wonderful hotel
The staff at the hotel couldn't be more helpful.
They offered ideas of where to go for our night out, they upgraded our room as it was for a special occasion, offering a friendly and relaxed service that made our stay very special. I am gluten free which was not a problem at breakfast as there was so much to choose from, but the staff also served me with gluten free bread. Would recommend all day every day.
The warm and professional welcome both on the telephone and on arrival.
It was a pleasant and enjoyable stay at the park lane mews hotel.
I wish my stay could have been longer. My only comment were the awful toilet paper ( pink and poor quality) in the bathroom and the extractor did not work. If the receptionist could have just raised her eyes from the desk to have said goodbye as we departed that would have been great.but these are only small comments.
Very friendly staff.
Got an upgraded room for the same (cheaper) price. Would recommend :)
Very pleasant hotel
The room turned out to be rather small but very comfortable.
We had a very pleasant stay and the staff were helpful and friendly.The proximity to Shepherd's Market is excellent and I would certainly recommend to others.
If I had read the really unpleasant reviews whilst choosing a place to stay, I definitely wouldn't have booked this hotel.
HOWEVER. ..our room despite being a little smaller than we are used to was perfectly fine comfortably, clean and warm. The staff were helpful, friendly and made our short stay really pleasant. Don't be put off by the bad reviews!
Shabby not so chique.
Hotel needs TLC in places to justify the full price charged. In the room we had the heating didnt work but the hotel supplied an old oil filled radiator to heat the room. In the bathroom the shower soap dish hanging out of the wall which made it unuseable. The staff were very helpful and the service was good. Breakfast was included in price but we had to pay extra for porridge, the last time I had porridge it was for breakfast so it should have been included in the price.
Park Lane Mews Hotel
The room was small, the bed was small for two people it felt like single and the heating system was very bad basically not working in the room I cant believe I paid that amount for that room in that area.
I didn't have breakfast because of the room experience and the guy at the reception very rude as well it needs teaching on how to speak with customers. I don't think I would recommend so let alone to go back again