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78% would recommend it to a friend
Great Value for money
I enjoyed my brief stay at this Hotel.
I was upgraded on arrival and found all the staff very helpful & efficient. This Hotel is great value for money not The Ritz but not high prices either. Would definitely return if visiting the area again
The room was clear and tidy but there was mould in the bathroom.
The staff were friendly and helpful.
Nice hotel but busy pub was a bit worried about security with a lot off people around but no problems
Didn't expect much after reading some of the reviews.
All unfounded. Had a lovely stay here. Brilliant staff. Can't fault it. I've spent a lot more on a room and got a lot less so don't believe the bad reviews. Will stay here again. Highly recommended. -Colin.
Home from home
Had a great stay, friendly staff, large warm room and comfy bed.
Very welcoming and such great value. Have stayed in a 4 star in Middlesbrough a few years ago which was awful. This hotel surpassed all expectations. Easy to find, plenty car parking and food that your mother used to make. Will definitely book again.
Pleasant staff, poor facilities
The staff were friendly and helpful, and when entering my room my initial impressions were positive as it was spacious and fairly stylish.
However my first disappointment was the bathroom where the main light wasn't working. I then turned the shower on and couldn't get the water hot, so ran the bath, this was hot however the old tap became stuck on and I struggled to turn it off. The television provided also did not work which was a disappointment.On going to bed the bed itself was very comfy, but I soon realised that a window in the room would not shut, and proceeded to bang all night. A further frustration was the noise from music in the resturaunt below which proceeded late into the night, not very helpful when like me you have to be up at 6am the next morning.
The next morning when explaining my experience staff were apologetic, hopefully my comments will have been noted as this place had the potential to be good!
BEST WESTERN Middlesbrough
We have stayed in this hotel a few times and the first time a few years ago room was amazing.
Each stay since then it seems to have gone downhill.
we had booked a superior room this time but did not see anything to suggest it was that as apart from a long entrance into the room the bathroom and room was small.
cobwebs on the ceiling and in need of updating. The bathroom radiator did not work and we mentioned this to a member of staff at breakfast who took some notes and said he would put it forward to manager. The problem being no fresh towels were given and we could not dry the towels we already had used. it would get very cold at night and noticed a cold draught was coming through the window.
Despite the negative aspects I am assuming lack of customer service was probably due to it being busy as we stayed on New years eve for a couple of nights. Not sure if I would book again as we have stayed in another hotel in Middlesbrough which was similar cost with excellent customer service, clean rooms and very modern and updated rooms.
N E experience
A lively colourful hotel complete with friendly staff.
It is perfectly situated for all interesting areas.
Would definitely recommend too others.