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83% would recommend it to a friend
Great Facilities - disappointing Service
Our stay was one of two halves - a Mothers Day treat with 8 in the party - family of 5 (2 adults, 3 children), a couple and Mum.
From the outset this baffled the hotel as on arrival and despite having the booking confirmation from Late Rooms to hand the accommodation was wrong - only catering for 6 (5 adults and 1 child). Having also booked breakfast and requested that it was placed on one room this proved too difficult. In fact it took three attempts to sort out the room bookings and the payment for dinner and breakfast. The spa facilities and evening meal could not be faulted - great facilities to relax following a walk in the Lakes - it was surprising that the jacuzzi was closed for a period in the morning once the spa was open. The most disappointing element was the housekeeping - I found a pair of underpants in a draw. Yes, on telling reception they were removed and we had some drinks credited to our account but it then bro ngs into question the rigour of the cleaning of the room. Additionally, in the room we were allocated it was impossible to watch television due to the poor reception - another issue that should have been sorted before we arrived. What could have been a great stay was tarnished by the confusion in bookings, poor housekeeping and lack of maintenance of the room.
Nice room, shame about the neighbours
We stayed in a superior double room which was very nicely decorated.
The bed was comfortable and the shower was good. A small but important feature was having fresh milk for any drinks we made in the room. We were staying for a family party and didn't eat in the restaurant but food was provided at our function and it was fresh and plentiful. We didn't use the spa although we were entitled to. It being Saturday, the pool and Jacuzzi were full with too many children for our liking. We aren't spa users so it was no great loss to us. The only real negative was the noise throughout the night and early morning of doors near us being banged shut. I think there was a cleaners cupboard opposite and they must have been in and out of it from about 5 in the morning. I was a little surprised that £130 doesn't get you breakfast but it wasn't a problem as we were up and checked out early enough to eat somewhere else. I would stay again as the service was great and the overall ambience was relaxing but I would recommend ear plugs and don't plan on being able to get into the spa if it's a weekend.
A lovely break away
We stayed here for a weekend, hotel was lovely and chilled out.
10minute walk to city centre. Food was nice but not worth the price tag, far too expensive!. There was a confusion at breakfast time when we was told we hadn't paid for breakfast when we had, the issue was resloved. Staff on reception very friendly was well looked after.
Very well organised hotel with smiling staff
the food is excellent - we loved the swimming pool.
Lovely stay in the lakes!
Good location for visiting ullswater and Pooley bridge.
Swimming and spa facilities very good. The atmosphere was comfortable and friendly. Food lovely. Would visit again!
Fantastic hotel with brilliant friendly staff and great atmosphere.
Fun relaxing weekend with family
Warm open fireplace, good food ,warm pool ,and relaxing spa treatment.
Enjoyed the hotel very much, and would go back in a minute.
Had a lovely overnight stay -only fault was something very simple-our main course was brought to our table before the dishes from the starter had been cleared away-however this didn't marr our stay
Lovely hotel shame about the house keeping!
I stayed here for one night with my husband and 3 children.
The hotel is beautiful roaring open fire welcoming you in very freindly reception staff and great leisure facilities. Unfortunately the house keeping lets this hotel down. We arrived after check in time of 2pm but the corridor leading to our room was full of cleaning trolleys, bin bags of rubbish, bedding and towels which we had to manoeuvre around to get to our room. The room it's self was fine and had some lovely touches for the children in the way of bathrobes, drinks and treats. Unfortunately though there was a chipped mug which was actually split so coffee went everywhere!. The trimming on the lamp was falling off and there was a large tear in the bed sheet. Then we had the same assault course of laundry and rubbish to climb through when leaving the next day.
A really lovely hotel just let down by the housekeeping department.