84% would recommend it to a friend
Excellent staff poor rooms
I stayed here for one night and I have to admit I was glad it was just one night, we arrived and checked in where the staff were very professional, when we got to our room we realised we were in a different one than we booked which I assume was actually a suite not a double room but the room wasn't very well lit and seamed outdated and cold, the beds have very poor quality mattresses on them also, and when I went for a shower there was no hot water, I went to reception and I can't fault the staff for trying to sort it out but the maintenance mans response was to leave the water running for 10mins which I don't mean to be picky but when your paying money u shouldnt have to sit there waiting for the water to heat up especially for ten mins, this had no affect anyway so I asked to be moved which we were straight away into a room that we initially booked and it was a slight improvement but again the mattress was very poor and the TV was poorly positioned right in front of the bed which meant u had to lean to the side to walk past it small issue, and for my second attempt at a shower half way through the shower head fell off onto my head which again is very poor, again I had to go down to reception where the staff were again excellent in trying to resolve it, but sadly the maintenance man was pritty miserable and made me feel like I was causing him hassle because he had to fix it, but sadly it was not my fault there rooms are not at a good standard, hotel is in a perfect position if u are going to the radio arena for a show like me and my partner were but the hotel needs a big refurb to make it a top hotel which with the staff it has it could be, I'm glad I got a cheaper rate for the room as it wasn't worth even the money we paid could have got a better room at the premier inn
The room was very clean and well presented, but there were drafts from the windows as they didn't shut properly
Royal Station Hotel Staff
I stay in a lot of hotels and always find the staff at the Royal station the most helpfull and courtious that I meet
needs a refurb.
Pay before breakfast
A nice hotel marred by a noisy side (overlooks the station, obviously), but also a very odd payment policy for breakfast.
Just when you are feeling delicate, and you need a cuppa and some tlc, you must pay at the bar before you even know what's on the buffet.
A quiet Saturday night in Newcastle
We were given a room looking out onto an internal well.
We were in too much of a hurry to complain but when we realised that the back of the hotel faced the railway (I'd have loved it, my companion not) and the front faced onto Newcastle city centre on a Saturday night, we were glad. It was expensive for what it was - a room for sleeping in - but perhaps it would have seemed better value if we'd stayed longer. It was, however, superbly convenient for the event we were in Newcastle for.
Grim and noisy
The room was clean .
Furnishing and bedding was cheap and nasty .it was impossible to sleep due to noise . It was convenient for the station but so are lots of alternatives .It was by far the worst place I have stayed on a very very long time .
Friday night at the station hotel
The hotel is in an excellent location right by the train station.
The room was small but clean and comfortable. Staff on reception were unprofessional; laughing and talking to one another while they served us, making us feel uncomfortable while checking out.
The hotel room was really nice and was clean couldn't fault anything.
I never tried the food so not sure what it was like. The staff in the hotel were really helpful and pleasant.
I was given a room with 3 double beds, none of the beds had a full set of feet the cushions on every bed were dirty, the carpet was stained and also not hoovered , stains over all the walls this room looks as if its used for partying.
i have stayed in other rooms before and they were better however after this room i will not be staying again.