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68% would recommend it to a friend
Good location, but beds are tiny!
Booked as a last minute thing.
Easy to find. Lots of off road parking a beautiful old main building with lots of original features. The bar manager was a mind of local information and pointed out some great bars and restaurants in and around the jewelry quarter. We had a good room with everything we needed for an overnight stay. Breakfast was good and well worth booking in advance. All in all s great weekend, will be visiting Birmingham again and hopefully will get on at The Edgbaston Palace Hotel.
The Edgbaston Palace Hotel
I would return to this hotel again, good late room choice.
Decent, comfortable accommodation
Decent, comfortable accommodation not too far out from the city centre
Palace? 'I think not'.
I was accommodated in the Annex.
Noisy, tiny bed and the room smelt of cigarettes. £70.00 without breakfast (shocking)!
Great rooms - Reception Staff need to smile a bit more than the so mechanical facial expression
High class room, even better than we thought we could have when compared with the general outlook of the hotel.
One disappointment and embarrassment was when my sister in law who booked at the hotel opposite this one crossed over to see us and the staff rushed to stop my brother and sister in law to enter into our room telling them visitors are not allowed for guests. This inconvenienced me as my sister in law was to help me do my hair and make up in readiness for the function we were attending that evening.
When I asked a Receptionist the following morning when checking out she confirmed that the hotel doesn't allow guests to have visitors and she also confirmed that this was written in their conditions of occupancy. However, when we checked we couldn't find it written anywhere, unless it's for certain types of people like us and not others.
I still feel we need an explanation as another couple who stayed there said they had had visitors in their rooms.
Another point is that the Reception staff should be taught to smile and show a pleasant face as that's what makes guests feel welcomed more than the mechanical body language they portrayed. Except for the Ladies who waited on us at breakfast on the 17th April. Those two were superb and know Customer service.
Average quality, decent value for money.
Great stay - exactly what we needed
Perfect room, had everything we needed.
Great location with loads of parking space. Very quiet so we had an excellent night's sleep. The staff were very friendly and helpful.
Lovely Newly Refurbished Room
When I checked into the hotel, I was told that I would be staying next door, which I was slightly aprehensive about, but I was very pleasantly surprised.
The room was very spacious with a lovely new bathroom and soft furnishings. My only complaint was the heating wasn't adequate for such a large room, and it was quite noisy. I was on the ground floor and was very conscious of the front door being opened and closed, also good hear all the plumbing sounds from bedroom next door. Having said that it wouldn't put me off staying again.
Great time at the Palace Hotel
The staff were friendly and were able to answer any questions, they were even able to help out and go that extra mile for us.
The food was amazing, we only enjoyed the breakfast. The hot chocolate and cappuccino were very nice suprises as part of the tea and coffee provided for each room. Bed was very comfy. The only issue is the radiator did not function so well all the time, as the one morning we woke up the room Was chilled as radiator had switched off while being turned on to level 4