59% would recommend it to a friend
This is the second time I have stayed at the Windsor recently, I booked both times through late rooms.com and both times got the same room.
The size of the room was great, quality less so. The room was tired looking in comparison to the reception and restaurant. It was sad really, I have very fond memories of this hotel as I stayed there for my wedding 11years ago. Although it was clean, the carpets were warn, wallpaper peeling off the wall, grout in bathroom was black and the room had a very distinct 'old' smell to it. If you compare to a premier inn for a similar price I know where I'd prefer to stay. Note staff were lovely. But when I complained about the noise from the room above... Lets just say it was a 'couple' and I was staying with my 7 year old daughter, not a lot if sleep between 2am&5am both nights, the response was less than satisfactory. The receptionist was more interested in seeing 'who' the couple were instead of apologising for my disrupted stay. I would imagine that this room is only available to those that book a family room via late rooms.com as the price saving was really high, I would be very very upset if I'd paid the advertised full price that was quoted. As it happened it was the only hotel room available at the short notice that I need to book. On a positive, staff friendly and the breakfast was delicious, can't complain about the quality of the food at all.
the windsor is perfect for a budget family break. the staff are friendly & made us very welcome
The staff at the Windsor were so friendly and chatty and we will definitely stay there again.
Our family room was big and we felt comfortable staying with two small children.
Ideal for what we wanted
We only live about 4 or 5 miles away but after a night out in nearby Tynemouth we decided to stay at the Windsor as a taxi home would have been around £20 which is half of what we paid for our room.
The 2 members of staff we met were very helpful and friendly, the room was great and very quiet, even at night. The bathroom was super clean and the shower was excellent. Can't complain about anything at all, especially for £40!!
Always a good place
I have stayed here many times in the past but not for the last 10 years.
It is still as good now as it was then. We were only there for one night and did not have time to try the breakfast, but we were very pleased with the room.
We stayed at The Windsor on a visit to see relatives the staff were all very friendly and helpful.Our room had a view of the sea and the nearby Saint Mary's Lighthouse the room itself was an excellent size and the bed comfortable .The only fault really being that the carpets are somewhat threadbare in places but it did not spoil the stay .We had a drink in the bar which was very quiet but then it was a Sunday in December .
the breakfast was served in the restaurant which was very light and airy.We will use this hotel next time we visit relatives in the area
Good quality, great value but the staff (without exception) made it truly memorable
I've stayed in 100's of hotels worldwide but can't actually recall ever being so impressed with every member of staff in one location.
From the first time I telephoned, to the afternoon we left they were (without exception) friendly, professional, accommodating to our needs....nothing was too much trouble. The breakfast was well cooked and freshly prepared. The bar was well stocked and Dan (night porter) is a great representative for the hotel. Sunday lunch was perfectly cooked and despite a late sitting (3 P.M.) the meals were cooked to perfection. Unfortunately my Grandfather wasn't well enough to join us for lunch so they even plated him some up for us to take to him...great service. Would not hesitate in recommending this hotel to any potential guests. Must also point out that despite this hotel being opposite night clubs and bars (we stayed fri and sat nights) we slept well and were not disturbed by any revellers. Will definitely return when next in the North East. Many thanks to all staff.
we really enjoyed our stay here .
Although the one pillow and bouncy bed made it hard work to sleep the first night. The staff were helpful thougand although we didn't try it the evening meal option looked good. we had the breakfast and it was good.
just good,ijust now is my 5,time come in wind ssor hotel in whitleybay,all my time i enjoyr well,but will be better if you will do any litle under pprice fore the costomer likr us,permanent one
Excellent place to stay.
Room wasn't ready when we checked in after 1 so had to wait a while but other than that cannot fault the place. Second time we have been in a the past month and will definitely be going again.