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Reviews - Best Western Shap Wells Hotel


Shap, Penrith, CA10 3QU

Price From 124.33 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (28)

86% would recommend it to a friend


Customer service


Food quality

Room quality


  • i mills

  • December 2015

the best western shap hotel

Just had a two day break for a relaxing break with my wife being in ill health could not picked a better hotel going back soon

  • Kirsty B

  • November 2015

One night stay

Lovely hotel, food in the bar was lovely, there was a function on the same evening so very busy and loud but overall a lovely stay.

No phone reception within the hotel but just outside you can make a call. Would recommend as a good value hotel.

  • ray r

  • November 2015

Don't go before Xmas!

We arrived on the 27/11/15, nice room, tv broke and crt replacement provided.

Bath water not hot enough for a bath. No wifi. Drunk people running up and down the corridor shouting and slamming doors. We've been before and it was ok, it will be a long time before we return.

  • Diana B

  • August 2015

We were very impressed with it all, very enjoyable weekend, would certainly go back,and also recommend it to our friends.

  • Claire C

  • June 2015

Lovely hotel

Even though we didn't spend much time in the hotel as we were only using it as a base to visit family, the staff were all friendly and hotel room was nice and clean with plenty of space for our sons travel cot.

I'm not sure if the hotel would have provided one, it wasn't offered to us, but it wasn't a problem bringing our own. Breakfast was included and the food was lovely. The hotel is a bit of the beaten track so the road down to the hotel isn't great when driving in the dark, but that just adds to the quaintness of the hotel I suppose. Overall, great hotel for the price.

  • Philip P

  • April 2015

Great place, friendly staff

  • david forshaw

  • April 2015

great hotel in a lovely position

excellent hotel all staff were very helpful and pleasant.

only one slight complaint and that was we found the room a little small but otherwise everything else was great on our stay.

  • R Evans

  • April 2015

Lovely, rural retreat

This hotel really is secluded.

It was very quiet, apart from the birds singing and a few sheep. There are walks right on site where you can see red squirrels and pheasants or sit by the waterfalls and admire the surroundings. The views are fantastic. The room was adequate for two of us. It was clean with tea and coffee supplied. The menu seemed a little pricey so we didn't eat dinner at the hotel, but breakfast was splendid. There was a generous selection of cooked items, pastries, drinks, cereals, fruit and porridge. The staff were extremely helpful and seemed knowledgeable about the local area.

  • Tom H

  • April 2015

no complaints, friendly service...

Nice place, super views, we had a great stay, despite the usual collection of chavs that form an unfortunate consequence of the hotel dropping its prices for such special deal periods.

Aside from the morbidly obese couple returning for full english breakfast buffet three times, forming serious visual pollution in the breakfast restaurant, everything else was very pleasant.

  • k fish

  • March 2015

Well worth a visit

Our stay was very good.

The room was very nice, clean and comfortable. Bed was very comfy and nice décor. We paid £64 per night which I thought was good. I am not so sure I would have paid £118 per night as was advertised. I would have expected better refreshments in the room, maybe some biscuit etc for that price.