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Reviews - Rutland Hotel

3

Palace Terrace, Douglas, IM2 4NF

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

83% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Graham B

  • May 2016

Quality accommodation lacks human touch

Pros: Rooms are modern & spotless in every detail.

Cons: Coldest reception I have ever had walking into a foyer. The lady was curt in her manner. The man behind reception didn't even look at me. Have these two actually had staff training. Try treating people like human beings. Customers pay your wages & are you reason for being in a job. Try smiling, saying hello how are you. The rooms on the upper floor are stuffy and too hot. Even with window open as far as allowed there is no air flow. Didn't sleep much because of heat. Can't comment on cooked breakfast as I didn't have time for that.

  • D Clarke

  • May 2016

Lovely hotel, friendly staff

Although our stay was for one night, it was a lovely place to stay.

The only downside was the size of the lift.

  • David W

  • September 2015

Favourable

Enjoyed the break.

  • d myers

  • June 2015

Rutland Excellent value and will go again

From arriving outside and finding out we could park with no time limit things just got better.

Reception the lady was informative polite and very pleasant. The room was very very clean and newly furnished the bed bedding carpets curtains and bathroom were excellent. Love cleanliness and there wasn't a thing out of place. The meals were very well cooked and it was buffet style so could eat as little or as much as you liked. The quality of the food was first class i am dairy free and they were very understanding and provided me with good food and a choice. This hotel looks after its customers. The bar was very clean and the staff were again very pleasant I am definitely going to be visiting the Rutland again. Well done the Rutland.

  • t walmsley

  • June 2015

1 night at rutland

excellent clean room, friendly staff and piping hot well cooked breakfast

  • Christine M

  • September 2014

Good Hotel

This Hotel is in a good position on the Prom.

We had an executive seaview room on the 4th floor. The room was spacious and comfortable. The bathroom was large and newly fitted. The weather was good so the room was hot but there was a fan provided and the windows did open. The lift was tiny but even though there were 2 coach trips in the hotel we never had a problem getting the lift. The food was good and hot with hot plates too. All the staff were very friendly. Finding a parking place close to the hotel can be difficult at times. All in all a very pleasant stay and would stay here again.