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72% would recommend it to a friend
Hotel is lovely, but car parking is issue
Loved it all
A very pleasant welcome , staff were helpful and very informative, the layout of the hotel is very uniqueand for me added to the fabulous weekend the city of Liverpool offers.
The hotel was clean and excellently located in the centre of Liverpool.
I was unhappy about the way I was billed, in that I was not asked if I wanted to charge drinks & food to my room & so ended up with 2 receipts instead of one. The other matter was parking - I was offered & charged for a space but when I got to the gate I was advised it was full. I then had to ask for the refund & told to find somewhere on the street. The rooms are lovely but tiny and the corridors very narrow.
Lovely friendly staff and great breakfasts compensated for a somewhat run-down room with a shower that just trickled water and ripped net curtains which were the only window covering for the bathroom which was overlooked by rooms across the street.
Nice location in Georgian district and very handy for Philharmonic and Everyman theatres.
Very good value for money, polite staff and the room was exceptional.
The staff were very helpful and friendley,rooms were lovely but not much drawer space!
The staff were wonderful, they moved us from a top floor room to the ground floor for my mums benefit without even being asked.
Sadly the room was near to reception and the door in & out was in dire need of WD40, it creaked loudly all night long. The room was ok, but sadly will book elsewhere in future. Again the staff were fantastic, but pics of the rooms on the Internet are much cleaner & without ripped wallpaper & a broken bed.
Exceptional customer service from all and incredibly good value for money, highly recommend.
Friendly staff, fantastic location and a good breakfast.
The room was adequate for a 2 night stay.
Lovely hotel, minutes away from the centre of Liverpool.
Very helpful, friendly and polite staff, asked for extras and within minutes it was at my door, brilliant service. Stayed here a few times now and everytime ive received excellent service. Couldn't fault the hotel nor the staff :)