Reviews - Best Western Feathers Liverpool Hotel


117-125 Mount Pleasant, Liverpool, L3 5TF

Price From 81.71 AUD

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (202)

73% would recommend it to a friend


Customer service


Food quality

Room quality


  • Joanna H

  • January 2015

Excellent value for money. Friendly helpful staff. Food was fantastic. Well located.

Really liked this hotel.

It was clean, comfortable and friendly. Had an evening meal there and was surprised by the high quality of the home cooked freshly prepared food. Breakfast was good too. Very well located for visiting the university and near town centre and railway station. Room very nice, clean and warm (would benefit from a few cosmetic repairs but only minor). Overall excellent value for money and if my daughter goes to the university this September we will be regular visitors to The Feathers.

  • caroline f

  • January 2015

terrible room but polite friendly staff

We came for a weekend of shopping and a night on the town.

The location is great and the hotel front and the lobby look fine but room 32 was not good. The corridor was extremely narrow and you struggled to walk single file with shopping bags. The room was tiny and dated and the bathroom was claustrophobic it was that small. The grout on the tiles was dirty and there was mould around the bath. We were in a rush to get out and as it was getting late we decided to just go out as it was just a crash pad. In the morning I used the shower and it was cold with very poor pressure so I had to literally bend over backwards to wash my hair as the back of the bath sloped back. I told the receptionist the issues when we checked out and she was very apologetic and refunded us £30 of the £69 we had paid.

  • s dickinson

  • January 2015

Great Place

Had a lovely weekend break staff were amazing and we loved Liverpool.

  • s dickinson

  • January 2015

Great Place

Had a lovely weekend break staff were amazing and we loved Liverpool.

  • Paul J

  • January 2015


Comfortable room, good location.

Bit of a trek to a third floor room, no lifts !

  • pauline M

  • January 2015

Very nice welcome

Very warm welcome from receptionist and porter on garage parking.

Yje former was very helpful whe I was trying to upturn the wrong door with the right key(don't ask!) The room was clean and well appointed if a tad small.

  • C Rees

  • January 2015

Good service, a quiet room.

  • P Sheehan

  • January 2015

the hotel was well situated with a secure car park.

All the staff were friendly and helpful.

  • I Ritchie

  • January 2015

it is a fabulous place and very central

  • P Birch

  • December 2014

BEST WESTERN Feathers Liverpool Hotel

Good location and secure car park