89% would recommend it to a friend
Great hotel in a superb location
Great hotel located 2 mts walk from the station and 10 mts walk from the center.
We were met at reception by a delightful young Spanish lady who was probably the friendliest receptionist I've ever met. Nothing was too much trouble for her. We were upgraded to a king size room in the annex (tower), probably because there was a wedding in the main hotel although we heard or saw nothing. The room was warm, comfortable and spotless with superb bathroom and shower facilities. Breakfast was buffet style with a selection of fruits, pastries, ham. cheese and one of the best cooked buffets anywhere. Brilliant. The bar was excellent and the two lads working Friday evening were like a double act. Very friendly and funny and they gave plenty of advice when asked lots of questions about the surrounding area. Great staff throughout the hotel, all warm and friendly and seemed genuinely interested when engaged in conversation. We would definitely book again if we visit in the summer.
I booked two rooms one for us and one for my mother and you only told the hotel about one room.
Very awkward and embarrassing though this was thankfully sorted out by the excellent receptionist.
We had a lovely weekend.
Hotel was just what we wanted. Very grand. Breakfast was excellent. Would recommend it to anyone.
Great experience A^
Great hotel and location.
Located next to the train station. Walking distance to bars, resturamts and shops. Friendly staff. Highly recommended.
Lovely hotel with wonderful staff.
A real treat
Amazing Weekend Away!
Lovely hotel, excellent customer service provided.
Room was lovely, comfy bed, very clean and spacious, nice bathroom as well. Booked breakfast which was good had a large selection of food available. The town was also close to the hotel, just a 10 minute walk away. Overall really good stay, would highly recommend and will definitely be returning if visiting Chester again!
One of Chesters gems
From checking in, to checking out the whole experience was first class.
Each member of staff were so helpful . The room was immaculate.
BEST WESTERN PREMIER Queen Hotel
Very pleasant stay and very friendly staff, would definitely stay again and recommend to friends and family.
Just what was needed
Anniversary break away had in style.
Tastefully decorated hotel room was fantastic overlooking the courtyard. Close to city centre but not thst clise to be disturbed. Would recommend. Request for quiet room and hotel did not disappoint. Staff very good. Wished we could have stayed longer.
They know how to do customer service
Great experience, thank you.
As a very frequent traveller you exceeded on customer service.
Polite, professional and a brilliant experience.
Room great and everything we needed.