Reviews - BEST WESTERN PREMIER Queen Hotel


City Road, Chester, CH1 3AH

Price From 232.96 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (96)

92% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Woods

  • August 2013

Lovely hotel, great location, excellent service

Would definitely stay here again.

We are a family with a small toddler and the hotel staff were very friendly and helpful.

  • a fletcher

  • August 2013

Lovely room,

We had a suite in the Kings Quarters, which was lovely and spacious although decorated on a theme and rather over the top.This did not really spoil our stay though as it was a great bed and a very quiet room.Breakfast was buffet style with lots of choice,we felt that afternoon tea was a let down at £14.95,I would have been happier with less fod but with better service and quality of food.

Why would you serve afternoon tea without plates?We would have perhaps eaten in the restaurant in the evening but would have liked to have seen the menu on display to be able to make an informed decision.Overall a very relaxing break, this hotel is ideally situated for city centre, trains and buses.


  • August 2013

Queen hotel Aug 2013

We received a very warm welcome which was lovely.

All the staff were very helpful and nothing seemed too much trouble. We would stay there again if we visited Chester another time.

  • Oliver Smith

  • August 2013

Nice break


  • August 2013

Best Western Queen Hotel - Chester - TWIN ROOM No. 232

The room is very comfortable but for a hotel constructed over a hundred years ago, it is difficult to bring the facilities 'up to date' without destroying the character of this lovely hotel.

As we are experiencing an unusually warm summer, the hotel was clearly getting very warm and ALAS, there is NO AIR CONDITIONING IN ANY OF THE FOUR ROOMS I BOOKED FOR A FAMILY OCCASION. So the lack of AIR CONDITIONING WAS THE MAIN THRUST OF MY FAMILY'S DISAPPOINTMENT. I acknowledge some refurbishment is on-going to create several executive rooms - I sincerely hope air conditioning is included in the specification for these works.

Accordingly, a 'rack rate' of £140 for this room is too much for the specification and in-room facilites offered. I would stay again in one of the newly refurbished rooms, when they are available.

YS PB North Worcestershire

  • R Stenton

  • August 2013

Queen best western

We had a standard room which we found to be modern, clean and well stocked.

Above average on many levels, shame about the lack of air conditioning, the room was uncomfortably hot at night, whilst the public areas remained cool. Very helpful receptionists, perfect location for town and exploring.