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71% would recommend it to a friend
Overall a great hotel and location for travelling on the M5 corridor.
Hotel rooms are good quality and the restaurant food is a very high standard. Staff are great and very friendly.
What a shame
On arrival there was a large chocolate bag on the floor behind the chair so still within easy view not even hidden away.
The sink drain hole was thick black with grime. The food was ok..... Just ok. We were expecting for the money we paid for it to be lovely but I can certainly see why it's only 3 stars. There was a nasty fight in the hotel which disturbed our stay BUT the staff delt with it immediately when they were informed this with the below par food and the not so clean room. Never again.
value for money
I was not impressed with the room I received when buying the executive room.
When I got there and saw my room I had to go back to reception to enquire as it looked like a standard room, they apologised and said they will put in the extras. The extras included bath robe and slippers, 2 bottles of water and a vanity kit that included 2 cotton buds and 2 cotton pads. To me this is a standard room. We didn't receive no newspaper in the morning and no tea or coffee to take away. The bed didn't even have a throw on it. Very disappointed for what I paid. The hotel itself was lovely and clean but I wouldn't pay for an executive room again.
Poor service and food
We arrived early evening and decided to eat at the Brasserie.
We ordered 2 cold sandwiches, ham and mustard, with chips, 45 minutes later we were still waiting. Eventually a member staff came over and said they didn't have ham but they had a hock (of ham). At this point we just wanted food. Breakfast is self service, so long as you do not all of your breakfast in one go, there was an offer a full English breakfast but as the food kept running out you could have bacon and egg, or bacon and toast but NOT a full English breakfast in one go. We asked for tea and coffee, unfortunately this was not supplied after asking four different waiting staff until we poured our own. You are told on entry that coffee and tea will be poured for you. Overall food and service POOR. We would not recommend this hotel for service.
We booked this hotel without reading any customer comments as a last minute get away and I have to say what a fantastic hotel to stay at, the facilities were brilliant and the food in the restaurant was amazing.
Service good but disturbed night's sleep
Party of people booked out 4 rooms in our corridor and started to party after midnight in the room next to ours.
We asked them to be quiet but nothing happened.mentioned it to reception but no action taken. Eventually we had to move to get a good night's sleep. I think other residents had complained as well. It seems unfair that we had to move. A shame because on many other fronts the hotel was great. I think there ought to be a noise policy after 12.00.
A place to take breath and relax after a busy tourist/visitor day.
The swimming pool and Gym/salon treatment aspect is invaluable, especially if weather hampers ypur plans.
The current layout is dictated by the architecture and may not be ideal. However the quality of food and cleanliness and facilities provided are a plus.
Didn't use restaurant as had already made other arrangements, but looked very nice.
Enjoyed the warm swimming pool.
Nice hotel but customer service needs addressing
We stayed at the hotel and booked very last minute via Late Rooms.
It was my husbands birthday and decided to go away. Wanted to make it more special as my husband works in France and dont have a lot of quality time together. On check in, we asked reception to make sure it was a quite room. Friday night was great, nice room, good staff in the bar area, so thought it would be a good stay.
Breakfast was a little hit and miss, poor quality fresh fruit, running out of items quicky with the staff not replenishing the items.
Went out for the day, and came back to the hotel pretty tired out and wanting an early night, hence wanting a quiet room. At around 9.30pm, we heard loud music which carried on. We both went to reception to ask what it was all about and asked to move rooms. Pretty well annoyed with the reception team as specifically asked for a quiet room. We were told they had a tribute act going on with a DJ till late. Why wasnt we told of this when we checked in.
So, at 11pm at night, we decided to pack up and go back to Portsmouth, the weekend completely ruined. The duty manager was quite nice and not charge us for one nights stay, but to be honest that is not the point. It was a weekend away, which is pretty hard for us to take and even more frustrating as it was my husbands birthday.