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Reviews - Matfen Hall Hotel Golf and Spa

4Self Classified Country House Hotel Ratings explained
Matfen , Newcastle Upon Tyne, NE20 0RH

Simply the Guest Awards Winner


Based on 100% genuine guest reviews in our 2012 awards.

Matfen Hall is a magnificent, privately owned, country house hotel set in 300 acres of parkland in the heart of rural Northumberland. The hotel has 53 individually decorated bedrooms, award winning & leisure facilities, 27 hole golf course, fine dining restaurant and Go Ape high wire adventure course. Despite its tranquillity, the hotel is within easy reach of Newcastle city centre, Newcastle Airport, the A1 and A69. Close by are the ruins of UNESCO World Heritage Site Hadrian’s Wall and Northumberland National Park. The stunning Northumberland Coast, North Pennines and Durham are all within easy driving distance.

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Overall score Guest rating scores since August 2012 Customer recommendation
Guest Reviews Based on 73 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
94% recommended this accommodation to a friend 94% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Mixed feelings on this one.
Lovely Hotel in a very lovely setting, great views and top quality food.
We only stayed one night, we used the spa which was very good with lots of treatment rooms to use and a decent size pool. Dinner in the restaurant was very good, a little expensive but very good quality. Breakfast was excellent with a good selection on offer, both cooked and continental.
There was a problem with the bed, but this has been brought to the managers attention and has been resolved to my satisfaction.
Biggest problem for me is the church next door. Sunday 6am they started to ring the church bell, this then went on every hour on the hour after that. Not what I expected so early on a sunday morning on what was meant to be a relaxing break. Now this is not techincally the hotels fault and they, as I understand have challenged the church and asked them to delay the bell ringing to a more social hour - but no such luck. Damn shame as it was a very nice place but on this alone I would not stay again.

Reviewed by
D DuRose

From SUDBURY, England
Who stayed in August 2012

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Disappointed in hotel but okay for the deal we paid for
Overall we had a good stay. Booked a dinner bed and breakfast deal and for the price it was very good. Hotel slightly dated and decor is mismatched, wasn't as high a standard as we had imagined. the pool was very small and you couldn't really swim in it, but the 3 spa steam rooms were nice and relaxing. Staff were generally friendly and polite, the only issue encountered was with the manager/head of the restaurant in the evening who we found to be quite abrupt and very difficult to understand. This is definitely a hotel for golfers as the views and the course looked amazing, but in general was not a place I would recommend for a special getaway.

Reviewed by
Sharon A

From England
Who stayed in August 2012

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Lovely hotel

Reviewed by
S Harden

From Blyth, England
Who stayed in August 2012

Couple

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