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62% would recommend it to a friend
My stay at the hillcrest
We were quite surprised at the size of the room and how quiet it was even though it seemed quite full at the hotel.
managed to sleep until gone 7 am which is unusual for me
"Decent Hotel ruined by appalling food and service"
I stayed here on business in April and on first impressions this was a decent enough hotel.
A friendly and efficient welcome by Tony on Reception and my room was more than acceptable, if just a little outdated with a tiny flat screen television on the wall which looked lost. The place could be doing with a freshening up but it was clean and tidy with no great concerns. My room was at the rear of the Hotel which overlooked a football pitch and with a game being played on arrival this did provide some entertainment for me for a while and from a prime viewing position. So far, all good. Then I came down for dinner. After a couple of minutes wait the young waitress emerged from the kitchen and sat me down at a table and took my order. There was only one other table of two guys in the whole restaurant. I opted for the chicken goujons with barbecue sauce starter which was just short of £6 and the Seabass for the main course. The starters description on the menu gives the impression that this is fresh chicken fillets in a deep fried crumb coating and I was looking forward to it. Imagine my disappointment when what actually arrived was frozen processed chicken nuggets, the same as you would get from McDonalds or Burger King and I counted 6 tiny nuggets which equates to £1 each. This irked me considerably as I could've got exactly the same at one of these Fast Food emporiums for £1.99. I did mention my dissatisfaction to the waitress at the time that the menu is misleading and I felt conned. Surprisingly the response was that it is normally made fresh but not tonight. I then was party to a prolonged conversation in the kitchen between the Chef and the Waitress where he was giving the girl a hard time for agreeing to provide a chap at the other table with a dollop of ice cream alongside his dessert and demanding this chap be charged for it over and above the price of the Chocolate Fudge cake. The two chaps on the other table also overheard this conversation. The waitress then disappeared for a while and I spied her folding napkins at the front entrance for almost half an hour. I knew my main course was sitting ready on top of the hotplate for some considerable time and it was almost 45 minutes from my starter being cleared to my main course being served and surprise surprise, it was cold when it arrived. I then complained to the waitress that it had been sitting for ages as she folded napkins but I ate it anyway. A miserable small fillet of seabass on a cold milky goo and luke warm frozen chips. As I dined the Chef then appeared in a hostile manner and stated he had put my main course on as soon as I had finished my starter. I replied that "he may well have done but it had clearly been sitting waiting to be served until it had gone cold" and at this point he just skulked back into the kitchen grumbling. The manager Tony then appeared and in fairness to him he was very apologetic and customer focussed and did offer a complementary breakfast the next morning which I gratefully accepted. He was very good and professional and a credit to the Hotel. Next morning I appeared down for breakfast and stood at the entrance for 5 minutes waiting to be seated. Nobody was in the restaurant at this point. I could hear the breakfast waitress in deep conversation with the lady in the kitchen and after my wait I decided to find a seat and sit down myself with a glass of orange juice waiting to give my order to waitress who was still chatting in the Kitchen. Another solo diner arrived shortly after me and went through the same motions. Unbelievably I waited a full 20 minutes until I ran out of time and the waitress had yet to emerge from the Kitchen. At this point I just put on my jacket and only met the waitress as I was leaving. A cheery "good morning" from her and "what can I get you". as if she had only been in the kitchen a moment was met with a "nothing thanks, I've been waiting nearly half an hour to give you an order and I've now ran out of time". It is such a shame that my impressions of this hotel have been soured by such shoddy service and food standards as it is actually not a bad Hotel. Tony was exemplary in the way he handled my complaint but the Receptionist on `check out' confirmed the breakfast staff were aware of my issue of the previous evening and that I was coming in for breakfast and yet I still experienced the sheer malaise which seems to permeate throughout the Catering staff. I get frustrated when so called Chefs simply take things out of packets of frozen food and heat up and unfortunately this seemed to be the case with The Hillcrest Hotel. Not impressed and not one I would rush back to without some major changes to personnel and staff training
The room looked far better than it actually was.
Very old fashioned decor dark furniture, four poster bed ornate lamps. The bed looked inviting but was like sleeping on a floor. Likewise the pillows were solid, rigid and uncomfortable. The corridors had just been painted and the smell was very overpowering. Therefore difficult to settle and sleep. The pluses of the room (large tv, large corner Bath, lovely and warm, quite, nice thick blackout curtains etc) were far outweighed by the discomfort caused by the smell of paint. Car park could also do with resurfacing and update.
A nice overnight stay
Rooms wil need a makeover soon but don't let that put you off.
They are clean and bright with all mod cons. Very cheerfull staff, evening meal and breakfast were good, nice bar to sit in and have a drink / meal.
We stopped before an early flight, room very clean and comfortable
Stayed at room 7 for one night.
On first inspection it looked a little tatty and dated but for £50 I thought it seemed ok. Everything needs updating. The tap on the bath came off in my hand. The service in the bar was appalling. I ordered a meal by the bar, waited 50 minutes and still nothing (it wasn't busy at all, hardly anyone there). I asked by the bar and he said he'd check. I saw him walk backwards and forwards through the bar – but didn't come back to me, I was at my table. Later on; at just after 7, I asked another lady who popped in. She went to check in the kitchen. She said to me "Are you sure you ordered at 6pm – there's only two checks on in the kitchen". I sort of looked a little blank at her and asked her if she would like to see my receipt. She said that she would check again. She went to ask the young man behind the bar and came back and informed me that the check hadn't been taken through to the kitchen by the person who took the order and that he had left it in the book. Not really in an apologetic way – but more of in a frustrated way. She then brought the food to me a few minutes later – excellent!. I was very hungry, I'd driven a long time and had waited for 1hr 15minutes. (There was only one other table eating there). When the food arrived, the fish was very small and clearly a frozen ready meal type. Also the chips were frozen. I didn't think much of it. I was really hungry and thought – I'll just eat it quietly. Then the table behind me called the young man behind the bar over and said to him that their food was awful and they refused to eat it. They were advertising "Hand cut chips" and they were clearly frozen. - Overhearing all of this I thought – I'll have a look at the menu again – and yes, you are advertising them as hand cut chips. To be honest the quality of the meal was poor and not worth £7.95, and also mis-sold if you look at it in that way. To finish off I ordered a coffee. I had to pay with a card as I had no cash with me. The young man made the coffee in a very large mug (more like a small soup bowl). It was about half-three quarter full. I didn't really mind. But the guy standing next to me said "That's half full". I just laughed and shrug my shoulders and drank it quietly. Also, another little pointer, the server just said to me – "pop your card in and enter your pin". I said well how much is it?!?. And he said "ohh sorry, £1.95". To finish everything off my room was right next to the main road (which isn't in any marketing photos). Fair enough, I completely understand that that isn't something that you can really do anything about – apart from maybe upgrading the windows – but the traffic kept me awake all night.
The service I received at the bar wasn't satisfactory for a hotel of that standard, and to be honest neither was the quality of the food. The young man serving behind the bar was literally running backwards and forwards through the doors into reception all the time. He did apologise to me "sorry about your food" when I was ordering my coffee by the bar, but he didn't come upto me to explain what had happened – instead he took the check into the kitchen himself and hoping the problem would just go away – instead of coming up to me and saying. "I'm really sorry, there's been a mixup on our behalf – your food won't be long". Because he didn't do that – I had to involve another member of staff. It just felt very impersonal and that they really didn’t care to be honest. The lady didn't come back upto me to ask if my meal was ok or anything either – or clear the table.
I tried emailing the hotel to let them know about my experience - they didn't reply
We only stayed one night but had a lunchtime snack and breakfast, where the food was of an excellent quality.Our room was comfortable enough and the bathroom was adequate if a little 'tired'
My wife requested a glass of Cava, which was served in a wine glass rather than a flute and it was flat, she wasn't offered an alternative, which was dissappointing
Lovely and friendly hotel.
Would recommend to all.
Surprisingly good hotel, handy for the M62, m57
A pleasant, friendly and very handy hotel, great for the M62 and the M57 this hotel is well run, nice friendly staff, very welcoming and accommodating, nothing was too much trouble!.
The room was lovely, quiet at the back of the hotel over looking some sports fields. The room was well furnished and very clean, bed was comfy and the room a nice temperature. I don't know how the facilities were as i didnt use. Would recommend and will use again .