Reviews - Village Hotel Newcastle


Cobalt Business Park Silverlink, Newcastle Upon Tyne, NE27 0BY

Price From 173.85 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (72)

79% would recommend it to a friend


Customer service


Food quality

Room quality


  • David Keenan

  • April 2014

Staff at the hotel were warm and friendly always happy to help.

It is our second time of staying at the hotel. we will be staying again

  • Adrian W

  • April 2014

business trip

Hotel and fitness club facilities very good however decor in rooms dark and dismall .

generally clean however dusty window blinds and broken floor tiles in bathroom.. Meal in Italian restaurant very disappointing, my chicken and sausage pizza was very sparse on meat. Complaint was on deaf ears. Not what we would expect from this calibre of hotel.

  • S Balcon

  • April 2014

Had some very good aspects such as great breakfast with very efficient friendly service and one of the best hotel swimming pools that I have been in.

Really good size pool, very clean and bright and a relaxing place to sit as well, the water was also just the right temperature. Although the room was a good size and clean I felt it was a bit let down by the stripey décor and having very dark furnishings. However I would definitely stay here again.

  • erica taylor

  • April 2014

An all round experience

Enjoyed the fact the hotel had lots to offer so tried to fit it all in.

A filling italian meal and good wine, a sky movie, beautiful big breakfast, an hour playing in the gym and a energising swim. Felt like I had been in the hotel for a long weekend not just one night. Look forward to the edinburgh landing where we will defo visit an upper deck x

  • L Dawes

  • April 2014


The hotel was ok but the food in the Italian restaurant was not good.

This is the second time I have been here and the food was not good last time

The room was of a reasonable standard and the wifi was easy to access. The staff are friendly and helpful.

  • Ian R

  • April 2014

Poor standard of hotel

This hotel had poor standards and the food was microwave slop!.

The staff however tried to help but as the standards are so low they were limited to help.

  • Philip S

  • March 2014

Was really pleased with everything on a whole

Would have preferred a proper double bed rather than two single beds

Pushed together as either I or my partner ended up in the gap not

Comfortable at all but apart from that really enjoyed our stay

  • Lesley R

  • March 2014

Value for money

Hotel and facilities are 1st class.

Rooms are clean, bed very comfortable. Everything you need for a night out. Will recommend to anyone looking for a place to stay when visiting Newcastle.

  • Joanne C

  • March 2014

Amazing stay that we will never forget

We walked in at 8pm on a Friday night to the most amazing atmosphere.

The staff were faultless and so friendly. We loved the breakfast and selection of food available. We cannot wait to return.


  • March 2014

A Mixed Bag indeed.....

Forgetful front reception staff member, offered to change our restaurant booking time for us to put it back an hour but forgot & we had to sort it out ourselves anyway.

Food in the restaurant was average - Italian restaurant it was.

The rooms were unbearably hot through the night & we struggled to sleep & when we did get to sleep the doors in our corridor started banging shut from about 7am onwards - not sure if this was maids as their 2 storage cupboards were next to us or inconsiderate guests. We could also hear the chairs getting moved about in the restaurant/bar area whilst this was getting cleaned very early too. Not conducive for a good nights sleep at all. I also witnessed a stroppy bar staff member who had quite an arrogant attitude towards a female guest who was getting overlooked for being served at the bar as she had queued & other guests were going straight to the front of the bar & getting served ahead of her. When she mentioned it his attitude was shocking & he didnt know how to answer her in a proper manner. Maybe staff training is an issue here. Wont be going back - even at £69 B&B - Just not worth the effort i am afraid.