82% would recommend it to a friend
Poor standard of hotel
This hotel had poor standards and the food was microwave slop!.
The staff however tried to help but as the standards are so low they were limited to help.
Was really pleased with everything on a whole
Would have preferred a proper double bed rather than two single beds
Pushed together as either I or my partner ended up in the gap not
Comfortable at all but apart from that really enjoyed our stay
Value for money
Hotel and facilities are 1st class.
Rooms are clean, bed very comfortable. Everything you need for a night out. Will recommend to anyone looking for a place to stay when visiting Newcastle.
Amazing stay that we will never forget
We walked in at 8pm on a Friday night to the most amazing atmosphere.
The staff were faultless and so friendly. We loved the breakfast and selection of food available. We cannot wait to return.
A Mixed Bag indeed.....
Forgetful front reception staff member, offered to change our restaurant booking time for us to put it back an hour but forgot & we had to sort it out ourselves anyway.
Food in the restaurant was average - Italian restaurant it was.
The rooms were unbearably hot through the night & we struggled to sleep & when we did get to sleep the doors in our corridor started banging shut from about 7am onwards - not sure if this was maids as their 2 storage cupboards were next to us or inconsiderate guests. We could also hear the chairs getting moved about in the restaurant/bar area whilst this was getting cleaned very early too. Not conducive for a good nights sleep at all. I also witnessed a stroppy bar staff member who had quite an arrogant attitude towards a female guest who was getting overlooked for being served at the bar as she had queued & other guests were going straight to the front of the bar & getting served ahead of her. When she mentioned it his attitude was shocking & he didnt know how to answer her in a proper manner. Maybe staff training is an issue here. Wont be going back - even at £69 B&B - Just not worth the effort i am afraid.
Awesome night, stunning hotel.
Bedroom good size , bathroom looking a bit dated but just about ok.
breakfast room is in need of refurb,many chairs ripped. Breakfast food not warm enough compounded by hopeless system of having to queue to make own toast then collect hot food in separate queue or vice versa. Restaurant is expensive for standard of food. All staff were friendly and helpful.
Toon night out
Nice hotel, clean and amazing looking swimming pool, shame I didn't get time to use it
Good business hotel with excellent facilities especially the gym and pool area. Very helpful staff.
Hotel was very well located for my business stay.
Only one small issue was the the selction/variety of food on offer. The main restaurant was serving more of as bar menu than restaurant food.
Nice relaxing break
We had a nice relaxing break