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83% would recommend it to a friend
great value for money
We stayed here over Xmas, so we weren't that much in the hotel.
For 50ish quid/night, really really good value. Could have done with a thicker or extra duvet, as it was sometimes a little cool, but not unbearable. Size of the room, cleanliness etc were all great. Pool was free, and it was a good sized, quite modern and not too crowded. Pool included jacuzzis, small steam room and small sauna. There's also a gym, which we didn't use. Breakfast, I had to wait for the 1 time I had it, and the food wasn't amazing, but perfectly edible.
Could be better
This was my 4th or 5th visit to this hotel, my husband and I stayed this time for 3 nights across Christmas while in the area visiting family.
Having had a TV replaced and been moved twice because of a very noisy lift we settled into our third room. The hotel has a lot going for it, fantastic staff, great Wifi, lovely breakfast, fab leisure facilities although the weird gym opening hours across Christmas made it very difficult to use, nice toiletries, a good bar, and plenty of sport for my husband to watch. You'd think we would have had a great time but we didn't. Only 5 channels and 2 sports channels in the standard rooms when Freeview is so readily available is just not right (in my opinion). A zip and link bed not zipped and linked so, in fact, was just like 2 single beds pushed together is just not right either, we may as well have been in a twin room. I would stay here again but not with my husband for a nice break but on my own as somewhere close to my family and then only if the Premier Inn is more expensive.
The bees knees
Helpful staff great food nice room to, would stay again if in the area
I got room 150, disabled bathroom which was fine., lots of space & nice & bright which was very useful as I had to go in there to work as the rest of the room was very dark....
Broadband was also very slow and limited TV choice. Room is great to just get your head down for the night but useless for a business trip.
Price we were charged for a disabled room ( no bath) was daylight robbery.
The food at breakfast was Cold and there was no side plates for toast.
A bit pricey at £125, but comfortable, generally very clean and facilities seem good (free wifi, breakfast included, etc., although why do so many hotels not have a power socket by the bed?).
Receptionist on check-in very helpful. Hotel generally very clean, although the carpet in my room had a crusty brown stain on it that a bit of elbow grease would doubtless shift, and the bathroom was a bit tired. Ignore the message on the wall about the water being very hot BTW - it's not, sadly, so absolutely no risk of injury on that score.
Breakfast was good, although nobody on desk to see us in or explain that drinks are brought to table.
Overall, a decent stay, but some attention to detail (and a bathroom refurb) would make this even better, and better justify what's a reasonably hefty price tag for the north-east.
Gym & Spa Very Pleasant along with staff
Nice room, not such a 'Victory' though!
As I have come to expect from Village hotels, the room was very good and the sports facilities excellent.
The meal I had at the Victory pub was rather less so. In fact. I had breakfast at Morrison's cafe next morning, it cost less than half what I paid for my meal the previous night and was superb by comparison. It was freshly cooked which was more than I could say for my garlic bread. Maybe the chef had been otherwise engaged by the function on that evening; either way, I wish I had gone elsewhere for my evening meal!
Hotel was okay.
Reception staff were not too friendly and the process to check me in was under 5 minutes. Dinner was poor and not too tasty and was not as described in the menu which was disappointing. I have stayed here before but I think standards have slipped as it used to be fine
Fab but dark , dark room
After a hard day's work covering many miles it was a delight to be greeted at reception and offered a welcome glass of wine whilst checking in .
As I looked like a pack mule with suitcase , laptop etc I was offered assistance to my room . Used the pool which was one of the best in the area and had room service for dinner which was great . My only criticism was that it was a beautiful summer's evening and the decor , whilst attractive was so , so dark (chocolate , teal colours) with chunky wooden venetian blinds. So I pulled the blind right up to open the window and let some light in and the window frame was really dirty . I brought it to their attention on leaving as the staff were super and the cleanliness of the room was otherwise great . I would book in again as I'm up there every month - but maybe across the winter months when that decor wouldn't be an issue!