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75% would recommend it to a friend
Gorgeous building in need of TLC
When you walk into the Palace hotel, there is a definite WOW factor.
This is a fantastic Victorian building with so much character and fabulous original features. Our room was on the 3rd floor and was generously proportioned and well appointed, if a little faded around the edges. The bathroom though was another matter. The room itself was large and spacious, but the bath was damaged, and the sink was cracked. The bathroom needed to be brought up to date desperately. What you have at the Palace Hotel is a once 5 star property which has found itself slightly on the wrong side of the city, and now finds itself needing a spruce up. On the other hand, the staff could not be more helpful and friendly.
Very pleasant staff and good customer service.
The bar food was okay, but expensive considering the quality. There are good places to eat in close proximity to the hotel, which offer better value for money.
very run down
The reception area and outside of this hotel were very grand indeed.
We had booked a standard double room and were told we had been upgraded to a superior. Believe me there was nothing superior about the room. The windows were bolted down so they could not be opened and there was no air con in the room let alone a thermostat to control the temperature. It was boiling. We were told we could have a fan and a maid brought us one. The bathroom floor was dirty and had cracked tiles on it. The bed was not firm at all. We did not pre-order breakfast and we were twice asked at check in if we would like breakfast which we said we did not twice. When we paid our bill on checking out we had indeed been charged for breakfast and had to go back to the hotel and get a refund for this.
Cannot fault the hotel.
The room was great we booked a standard double which had 2 double beds. Staff were all polite, friendly and helpful. Would definitely stay again.
A nice stay with a let down
Hotel is lovely.
The building is fantastic, the decor is great, and the staff were pleasant. However our room is right next to a construction site and we were woken at 7:30 with the usual banging, buzz saws etc. I realise there's not much they could do about next door, but I also think they were doing construction in the hotel itself near our room, which is where I think the majority of the noise came from. I'm 90% sure this is true, but I wasn't able to confirm because on checkout, we weren't asked how our stay was, so weren't given an opportunity to say anything. I realise I could've said anyway but it wouldn't have benefited me at all. Because of this, I would recommend this hotel for a short stay only. If you'll be out all day and waking up early, the noise probably won't matter. But if you wanted to relax in your room at all during the day, well...you've no chance.
The hotel needs serious updating with ripped carpets in the rooms and in the hallways in some cases repaired with gaffer tape.
Trolleys left lying around hallways and rotten windows. We also paid in cash on arrival only to be asked to settle when we left. When I told the receptionist we had in fact already paid she asked 'if I was sure' before looking to her supervisor who reluctantly nodded, making us feel as if we were trying to avoid paying. Shame really as although we did get a good price via a net booking we were expecting 4* accommodation, this was more like 2*.
Fabulous hotel, beautiful room in an interesting historic building.
Would definitely return
Lovely building with large rooms would definitely stay again
Room upgrade given at checkin but unfortunately right above building works so woken at 8am both days by incessant hammering.
Bathroom clean but with some signs of wear & tear and items needing replacement.