Reviews - The Palace Hotel


Oxford Street, Manchester, M60 7HA

Price From 262.52 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (275)

77% would recommend it to a friend


Customer service


Food quality

Room quality


  • M Marsland

  • October 2015

City Break

The hotel was refurbished to an excellent standard as many of the original features as possible being retained.

The room was large, light and beautifully decorated. It had a SMART TV so no problem finding all the stations. The bathroom was very spacious with good lighting. The only drawback was that the room was on the main road and a little noisy. This is to be exected and I should have requested a room at the back. Also, further work was being carried out at the hotel and a few more sign posts towards the reception would have helped. Other than that I was very pleased.

  • Lisa M

  • October 2015

A very beautiful hotel but the rooms could use updating. New windows to block out the noise needed!

Room was extremely noisy particularly as there was a train track outside my window.

Double glazing please. Liked to hotel but wouldn't stay again because the train kept waking me up during the night.

  • Carolyn B

  • September 2015

Palace stay

The hotel was very big and was extremely cold.

There was no heatin anywhere in the hotel. The staff were very good and changed our room to a smaller one and gave us two portable heaters. Nothing was too much trouble for them and I must commend them

  • Barry Downing

  • September 2015

Better than expected

I booked this hotel for something with a bit of character instead of the new places which all seem the same.

I was worried after reading some of the reports on trip advisor. We arrived amazing foyer got our room keys room 5217 what a room just been refurbished huge high sealing amazing bathroom with two double beds. My wife was made up. Slept well woke up in the morning went down for breakfast loads to choose from all nice and fresh.

  • Denis R

  • September 2015

The Palace Hotel

Nice Weekend.

  • A Thomas

  • September 2015

Character in abundance

I don't get to see my partner very often as I work away but when we get a chance we try to make the most of it.

Our stay at the Palace was lovely. The building is architecturally beautiful and everywhere you go you are getting a glimpse into the past of the building. We were upgraded from a standard double to one of their new rooms. These are very big rooms, incredible tall ceilings, very comfortable beds and the biggest window I've seen in a hotel so far. Breakfast, a buffet was great too. Lots of variety on offer and very polite and attentive staff. On a Sunday they offer late checkout until 6pm, at an additional fee, it was lovely not having to hastily leave the room by 11am and then have to drift around coffee shops or go shopping until it was time to head to the station. Will stay here again in the future.

  • debbie H

  • September 2015

Palace Hotel

Fabulous hotel - beautiful Victorian building sympathetically restored and modern where needed such as the bathroom with a wonderful shower and deep bath

  • Sue Royston

  • September 2015

Palace Hotel Manchester

The hotel is at the moment going through a refurbishment and we were the first ones to stay in the newly decorated rooms.

Obviously everything was very nice as it was all new. I did feel that the design of the room hadn't been given much thought on being practical. There wasn't a dressing table as such with the usual mirror. There was however a massive mirror propped up against the wall just as you walked in, but nowhere to sit and do your hair or make up. There were 2 tinted mirrors above the bedside tables, but they were useless as they were tinted and had a wall lamp covering most of the reflective surface. The bathroom was just a wet room and no bath. The only place to put your toiletries was on the sink and the top of the toilet, which for 2 people meant we had to put things on the floor. Finding the room was a nightmare, with the hotel having work done and certain lifts you couldn't use, it was all very confusing. Having said that I'm sure that once the work has been completed, everything will be more organised. Lovely old building, conveniently situated in central Manchester and car parks close by.

  • John D

  • August 2015

Beautiful building, friendly staff great time

I annoyed the staff by loosing a million room keys in the room.

No problems replacing the keys. Friendly staff helping people to rooms. Beautiful areas of the building, with leaflets explaining the history in the room. Nice

  • L Ford

  • July 2015

Pleased with this hotel

Good sized room for a reasonable price.