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76% would recommend it to a friend
Tired and Dated Accommodation
Stayed a this hotel previously, so decided to visit again.
Big change. Hotel needs a total revamp, room ok bathroom cramped. Noisy dogs barking during the night and unable to get a bar snack during the evening, told the staff were too busy. Service poor, staff in dinning room did not know what they were doing.
Beautiful view from our room
Friendly and helpful receptionist.
Enjoyed bar meal of fish and chips with 15% off for early bird.Lovely fireside lounges to relax in. The bedroom had 2 small armchairs and a coffee table so we could sit with our tea and take in the stunning view. A very large comfy bed and cosy room added to our very pleasant stay in this quaint old hotel.
Wonderful hotel - not stayed here for 40 years - No cracks or wrinkles in all those years.
Very nice nothing to fault - definitely on agenda again - no waiting another 40 years!!
Everything about the MacDonald swan hotel Ambleside was excellent, except the bar Bill.
the Walkers Bar was closed due to refurbishment, we had to sit in the lounge and order drinks from the waiter. £16.20 for 2 drinks is outrageous. I have contacted Customer services and they have not bothered to return my email.
A very good choice of hotel
In the restaurant both breakfast & dinner were first class, compliments to a very good chef the staff were very busy and provided a good service The position of the hotel is excellent there are many walks which can be done without taking the car also a regular bus service stops opposite.
The garden is beautifully kept. We would stay here again
Superbly located quiet retreat!
Location of The Swan is superb, giving easy access to Grasmere, Windermere, Ambleside & Bowness and on main route up to Keswick, so perfect spot to stay.
MacDonalds give a good quality standard of hotels that you can rely on, and The Swan certainly provided comfortable accommodation for our overnight stay - parking facilities, clean bedroom with all the necessaries, lounge and bar areas. . Dined here in the evening, the restaurant being full ( what better recommendation than that . ) we were in the bar area, but a lovely atmosphere and the food was first-class, as was breakfast the following morning. Good choice, well-cooked and delicious Cumbrian breakfast, which satisfied us for the rest of the day. Service was faultless, pleasant and friendly as were the reception staff. All round a success, would certainly stay here again.
a wonderful stay
Most excellent stay
The hot is tired and by not worth the room rate.
Breakrast and dinner was poor and overpriced
The Swan at Grasmere is a lovely hotel with lots of character however our stay was slightly affected by one of the staff .
On arriving we were told that our room wasn't available, but it was only 1.30 and that was expected. We went and had a look around and had a drink in the bar. We were served by a lovely young man who was freindly and professional, as we sat down this older, large man who I don't know whether he was just helping out, but he was very off hand with the bar man and was interrupting when he was trying to serve customers and shouting across the bar. Making for a very uncomfortable atmosphere. It was as if he thought the customers weren't even there.
The room we were allocated was lovely with a garden view and an extra large bed was very comfortable. The breakfast which was included was lovely.
Hotel Let Down
LateRooms .com web site states that Swan Hotel is dog friendly.
Booked & prepaid for Executive room for Monday & Tuesday £278. Arrived at reception. Told "No dogs in executive rooms!"
Accepted alternative classic room. £119 per day. Dogs £15 per day extra. Price adjustment made. Classic room dark, dismal & musty. Moved to another Classic room. Much better. Enjoyed the lakes & Grasmere. Weather good. Extended stay to Wednesday. £139 extra + £15 for dog. What is special about Wednesday. Thursday morning no hot water!. At bill paying time, no apology for lack of hot water. Bill greater than I had calculated. Refused to pay, until bill corrected & good will gesture for lack of hot water given. Paid and left hotel. Never to return.