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87% would recommend it to a friend
I'm disappointed in the standard of the room to be completely honest.
It didn't fit in with the overall 4 star feel of the hotel. The table was rickety, the furnishings and fixtures seemed old. There was dust on the window frames and inside the wardrobe. And I can only imagine how much there was on top of the old fashioned lampshade. I had to get maintenance to come and work the bath and I really struggled turning it off also, as well as cracks on the ceilings.....the room looked in dire need of refurbishment. On the positive side the bed was comfortable, and the staff were helpful and professional as always.
Great hotel - helpful staff
The hotel is excellent, but the staff are what made our stay particularly enjoyable.
Everyone was very helpful and professional.
Room looked dated.
Bed on a mezzanine level, which meant you had to go downstairs to use the bathroom. Room service problem for the second time. This time they forgot to put a knife and fork on the tray. Not what you expect of a hotel in this category. You pay after all for the attention to detail.
Beautiful building and very central
Beautiful old building which has been well maintained with high quality rooms.
The breakfast is particularly good.
The Midland -QHotels
Lovely hotel, great customer service.
The spa was great. Will be going back.
what can i say apart from excellent from beginning to end. we were treated like royalty. fabulous
this hotel was pure excellence and luxury.
the staff couldn't do enough for us. we attended an event in the hotel and although it was a large function there was great service and every staff member had a smile. they all obviously enjoy working there. the hotel itself is exceptional and well worth five stars. i just wish we could have stayed longer. we are already planning our next stay at the midland west hotel manchester.
Grand old hotel
But in need of a bit of refreshing.
cavernous room, a bit frayed round the edges.
Absolutely beautiful hotel, inside and outside.
A really welcoming and hospitable place. The new spa is outstanding especially considering how much is included with the room.
The Midland -QHotels
Beautiful hotel, the staff were only pleased to help and were friendly nothing was to much trouble made the stay even more enjoyable.