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81% would recommend it to a friend
We stayed at the Grey Street Hotel for two nights.
We had an amazing stay and found the hotel to be excellent. Very clean and the staff are very friendly too. Service was quick and attentive. Great location on beautiful street and lots of restaurants and coffee shops on your door step. We would highly recommend this hotel.
Busy but quiet
The hotel could do with a more conspicuous sign.
I walked past it twice before I noticed the lettering in the window. Though it's on a busy corner and there was quite a lot of noise downstairs, the room was quiet and comfortable. Minor gripes : the lighting is all standard and bedside lamps, one of which didn't work, and there were no switches close to the bed; and the TV reception was poor. Apart from that it's a good room at a very reasonable price and a very handy city centre location.
Old TV, 7 free view channels, net down, loud music thumping from 11pm until 2.30am (Tuesday!)
Poor response to complaints
Cleanliness & general info
This was listed as a 'boutique hotel' , so with that I assumed the lights bulbs would of been checked to ensure they worked - 3 out of 5 didn't work.
There was a filthy complimentary toiletries dish - it was thick with dust & general ground in dirt. Also the bath had not been cleaned thoroughly. On the whole very disappointed, attention to detail lacking - such as basic housekeeping cleanliness, chipped/stained paintwork too.
Very clean and nice and comfortable.
The lady at reception was very sweet and helpful.
Room wasn't noisy although it was on main street, fab location for pubs and theatre.
Definitely stopping here again.
Under whelmed for the price
Felt like it was the location that sold it not the hotel being any better than others on the market
Nice clean hotel central
there was more noise from guests inside the hotel than the noise from the street, central would use again but request to not be next stairs and lift.
Pleasant hotel, friendly staff
Lovely city centre hotel
Booked to stay as a treat for me and my partner, when we arrived we were greated by very friendly front of house, made to feel really welcome, room was lovely for a standard and very clean.
Went to the cellar bar and was served by a very attentive gentleman and made to feel at home. Very enjoyable stay. Will be booking again. Sarah