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87% would recommend it to a friend
Stayed with my wife for 8 nights.
Seafront location. Good so far............... Arrived at Midday feeling tired and was informed we could have our room at 3pm or pay £15 to get it earlier. Decided to return at 3pm. Being almost 60 years old my wife and I were given a room 5 flights upstairs and being the only guests could not understand the logic behind this. Our room no 16 was very small with dodgy crackling electrics on the bed lamps and a risky home made extension cord under the bedside table. The walls were as thin as cardboard. The alarm clock needed new batteries. The door closer fell off on a regular basis. Our view was of the sky, a wall and next door's roof. The bathroom ceiling was damp and peeling and had no radiator. Heading down for breakfast each morning we were greeted by the smell of strong pine disinfectant and some young male employee having a cigarette on the front steps
We found the breakfasts repetitive and never changing and when my wife asked for a croissant she was told that they were not in season. On 2 occasions my wife found hairs on her breakfast. The coffee pot was never refilled and always seemed to have only the dregs left in it. The staff although pleasant did not seem to be well organised and never seemed to refill or tidy up the breakfast bar.
The cost of our stay was not cheap compared to other similar accommodation. Overall we were very disappointed and felt that the place was being run as a training centre for young people and would not recommend or revisit this place. You might think that we should have brought these things up with the owners and demanded a resolution but, there were so many things that were wrong, the obvious option would have been not to have stayed there in the first place. So I thought this review would give them a chance to buck up their ideas and sort things out for future guests.
Good value lovely room
I stayed for 6 nights out of season and forgo is value for my money as I had a twin room with a seaview, comfortable and quiet.
Walking up several staircases was ok for me as I was right at the top of the hotel with good views and quiet. The owners were really helpful and the staff left me to get along. I enjoyed and appreciated the cake treats left daily, a nice touch.
An expensive mistake
I stayed for one night and thanks to the non-refundable clause it cost me a whopping £300 and that one night was truly awful.
They allocated me the numpty room which was above the front door and that door banged incessantly throughout the night as people came in and out. The neighbours were also banging in the next room which wasn't pleasurable for me but I know it was for someone else. When they say you have a sea view don't forget the sea is across the most noisy road on the IoM. So don't expect to have a silent night. Don't even think about going out for an excursion either as you have to be back to move your car every two hours. So much for the free parking that they claim. Disappointing isn't even close.
Superb location, friendly staff - breakfast lovely,the omelettes are not for the faint hearted -
View left a lot to be desired looking over some back alley but that didn't detract from a good stay !!!!
Ellan Vannin Hotel
Overall we enjoyed our stay and the great location near the sea.
However there were a few issues. The towel rail in our bathroom was only warm at the bottom, and we think it needed to be bled. The pillows weren't that comfortable and the bedding was itchy. We also couldn't understand why (in the hotel manual) it said that a complimentary breakfast was a benefit of staying at The Ellan Vannin. When we read the breakfast menu, (despite saying it was complimentary) we were told we had to pay an unreasonable amount if we wanted to have breakfast there. We found this misleading. The size of the room was fine and the bathroom was clean, but the bath mat was very frayed. There were a few black streaks on my duvet too. For the price I paid, the room was good.
Gem of a hotel
Booked this for an overnight stay to attend a family party in Douglas.
We will be returning for a longer stay. Excellent accommodation, lovely staff, good food, and fantastic value for money. Have recommended the hotel to other friends who visit the Island regularly.
Our 5 day short break
We had a fabulous time while we were staying at the Ellan Vannin.
The staff were very friendly and nothing was too much trouble for them. The only downside was the room we were given was at the top of the hotel and the stair were too much, but it would not stop us staying there again
Very Enjoyable Stay
Spent a very enjoyable time here.
Nothing was too much trouble for the very friendly staff. Breakfast was a real treat, everything to your order. The double bed was so large I had to text my wife if I wished to speak to her. Would definitely recommend.
Good location, good food, ask for front rooms
Located to one end of the promenade with good views of the bay, rooms are very clean and have two single beds put together to form a very large double (rooms west 11 and south 3).
Staff very friendly and helpful, Paul makes a very good barman. The above rooms are at the rear of the hotel, all the waste water pipes run down the walls in the small courtyard, so every time someone in the hotel showers or flushes the toilet it sounds like a waterfall outside the window. Enjoyed the 3 day break.
Would definitely return!
Very friendly and helpful staff, great location, beautiful sea view from my room which was clean and comfortable with free chocolates!.
Stay here, it's lovely.