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94% would recommend it to a friend
Excellent hotel in a great location.
Staff very friendly and helpful. Rooms very tidy and a decent size. Will definitely stay here again!
Beautiful hotel in a great location.
We would definitely stay again. Hotel bar is not as expensive as we expected which was a pleasant surprise.
best hotel in the north east
everything about the Vermont Hotel screams quality.
the rooms are spacious and spotlessly clean and the staff are very attentive without being intrusive, situated next to the castle garth, the hotel is well placed for access to either the quayside or the "toon".
A last minute treat after newyear, hotel lovely, staff very helpful and pleasant, room very comfortable, has everything you need .
Food and drink very reasonable, breakfast very nice.
Booked last minute for my partners birthday.
Staff very friendly from the moment we walked through the door. Our room wasn't ready but lady on reception couldn't apologise enough. Room was lovely ans clean. Food was very good. Hotel is in a very good location. We would definitely stay again and recommend to friends.
would stay again
A lovely situation right in the centre of town.
Friendly staff who were keen to help and a great room with a view over the town. Can't fault it. Happy customer
Lovely relaxing stay
Not made to feel welcome!
We booked this hotel a few months ago and our confirmation sheet said that check-in was from 2pm.
We arrived at 2.30pm to be told to "Go away and come back later". This has never ever happened to us before, even when we have arrived early somewhere. Receptionist was rude and surly, she could have at least asked if our room was ready, directed us to the bar or offered us a cup of tea while we waited but no - just told to "Go away". Since found out she was a trainee - some training. The man who greeted us on the door was lovely - pleasant and informative and it was him who explained that the check-in times had changed since our booking, he at least, told us about a nice pub across the road for us to go to. Room was a lovely size and decorated nicely, very clean. But again, found the bar staff disinterested and the price of drinks extortionate. Will not be returning to this hotel.
The Vermont Hotel