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82% would recommend it to a friend
Nice but poor tv knocks the five star rating
The hotel is beyond beautiful, the bed was comfortable, bathroom was amazing especially the toilet.
Only bugbear was the TV, v confusing and hardly had any proper channels which was disappointing.
Great stay really pleasant attentive staff great decor all making it a memorable stay and trip to theatre.
Top stay at a very trendy location
Not much to say other than anytime I am back in London i will be back and booking at the same hotel.....
Only issue is lack of parking for guests which could be an issue sometimes other than that one of the best hotels in terms of being hip and vibrant.... A fresh take on all the stuffy hotels in London
needs iron in the room
Had to go to reception 3 times to ask for an iron to be brought to my room; had to go to reception because no one was answering the phones.
When it did finally turn up it blew the electrics so had to go to reception a fourth time. To be fair the hotel halved my £60 bar bill. However, I have stayed in cheaper hotels that have an iron in the room as standard. On the whole the hotel is excellent but for £320 for the night I reasonably expect to ask for something once and for it to be sorted.
From the start of the check in we realized this was class.
A luxury hotel with a modern feel and it was a experience that I will come back to x
Amazing hotel, but little disappointed at times.
Was very annoyed at the fact when we walked in to the hotel me and my girlfriend were looked up and down, and were questioned that we have the right hotel, and I am possative it's because we don't dress and talk like the normal customers this hotel would have.
And when I thought it was just that we're was not told on how we was able to get to the roof top bar, and was not told that we could look round the banksy art collection for free. I was told by a member of the banksy staff that I should of been told, when I did get up to the roof top bar in the morning , I was again made to feel like I should be here and that I wasn't able to afford the champagne that I ordered. I was not rude to any member of staff about anything that annoyed me. Was just disappointed as my girlfriends birthday weekend away now has a slight downer to it. A result of this a may go else were next time. Just expected more from a 5 star hotel..
Never again.....5* rating fail to see how
This hotel clearly doesn't know where it wants to be in the 5* market.
Impressive design, but the black, glass and chrome is clearly giving the cleaners a tough time. Non attentive staff, who then are incapable of understanding what you say. The breakfast was dreadful. A tea bag on a saucer with tepid water and undrinkable coffee arrived at the table, grubby sachets of sugar, cold cooked buffet breakfast and staff not trained in hospitality, never mind 5*. Roof top bar, what a shame could have been wonderful - scruffy 20 something clientele, drunk and then a fight over some champagne but admittedly the bouncers dealt with it well. Wonderful DJ tough. We didn't eat in the restaurant......glad we didn't if the breakfast was anything to go by. The staff uniforms were poorly presented except for the reception personnel and bouncers. Ladies toilets in the roof top bar were a disgrace - positive points excellent DJ, comfortable bed, and location. Is there any accountable management. If you want a good all round 5* experience this isn't the hotel. Other 5*s in London I don't think have to worry too much!
Probably the best contemporary hotel in London
Having designed quite a number of hotels over the years I'm always quite critical of the accommodation.
Norman Foster's design was superbly executed in both the public areas and our bedroom. The superior room was slick, well specified, tranquil and relaxing with a range of different features and a tremendous bathroom. The floor to ceiling window and ground glass shutters were so different to normal hotel windows. Very comfortable bed, Egyptian linen and the sound insulation provided by the room's structure and finishes gave the best nights sleep in a hotel for years. The reception was truly different and staffed by a well trained team. We didn't get to the rooftop bar this visit but will do next time. There will certainly be a next time, as this place has spoiled us for other London hotels. Unreservedly recommended. Expensive (even through Laterooms), but well worth it for a treat.
Helpful, friendly staff.
Very comfortable room and great location. Would definitely stay again.