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84% would recommend it to a friend
Ramada Encore Newcastle-Gateshead
Situated right on the front so was happy at were we situated excellent value for money rooms are clean service is great excellent a little bit lively ideal for stage n hens with where its situated but also once your in your room you don't hear it it's basically what you want when your in Newcastle.
Good place to stay if you are looking for a half decent hotel at a reasonable price
We booked in here last minute for a short trip to Newcastle and we were pleasantly surprised with the hotel for the price we paid.
Rooms are pretty good, beds are comfortable and the bar is quite nice to sit and have a few drinks in (as long as it's quiet)
Well worth a stay
The staff were very friendly and helpful, the room was great, comfy bed.
The only things I'd improve is that the breakfast wasn't really warm enough for me, and the steak, though very nice, was a bit too over cooked (asked for blue, but received rare). Other than that, an excellent hotel.
good value for money, well positioned hotel.
warm welcome to clean good value for money well positioned hotel.
only down side was couldn't sit and do hair and make up as hair dryer was attached to drawer and no mirror near desk.
For £43 this was a spacious and comfortable room.
I only spent 6 1/2 hours here and most of the time I was asleep.
Excellent value for money. Best hospitality staff ever!
I travel a lot and was expecting something similar to other chains with economy hotels.
How wrong was I. Excellent staff, nothing too much trouble. Phone in the room, tasteful furnishings, excellent bathroom and only £3 tray charge for room service elevates this hotel to the chain I want to stay in all the time. Breakfast was excellent.
Clean large rooms, everything needed.
Do Not stay at this hotel
My Partner and I recently stayed at this hotel, the hotel was clean and everything we expected and the front of house staff were very friendly and polite, however that is as far as it goes, our stay was disrupted by gangs of Hen and Stag parties shouting and swearing from 1am until 4,45am.
whilst I appreciate this is not entirely the hotels fault I feel they should have done something about it as it went on for a very long time. Unfortunately this was not the worst part of our stay, arriving home I found I had been charged an additional £300 on my credit card. I queried the charge and was told it was for damage for the room. This was a completely fictitious claim.
My £300 was only returned after I instructed my Credit card company to retrieve the money and then there was no apology or explanation. If you have to stay at this hotel I suggest you photograph your room on check-out and inform the front desk you have done so. I will never stay at a Ramada Hotel again
I have no complaints about the stay at the Ramada.
For £49 and a £5 charge for overnight parking I really felt like I got value for money.
The superking room was large, clean and with a good size bathroom including a walk-in shower. My only thought about the room is that is could potentially be made to feel more homely. Things like a few more pictures on the walls. Also, there didn't seem to be a 'main' bedroom light, so the lighting wasn't the best when my partner was trying to get ready. We had to use the 2 lights on the headboard, which aren't very bright. That said, I would definitely visit this hotel again. I got a great sleep and I wasn't disturbed once.
Fantastic customer service
The reception staff were quite possibly the friendliest I have ever encountered in a hotel.
They were very professional but also personable. They are a credit to the company.