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92% would recommend it to a friend
Good all round service and value for money accomodation
Would stay at the hotel again and recommend to friends and business associates
Good location, fair price, shame about the water.
I used to live in Newcastle so know Jesmond is a great location.
It has a number of bars and restaurants on Osbourne Road and is only a 5 minute taxi ride from the city centre. The metro stop is also only a couple of minutes walk from the hotel. The rooms are small but nicely decorated. The one downside was that we stayed at the hotel after completing the Great North Run, and after a half marathon all we wanted was a hot shower. Unfortunately we could not get hot water no matter which way we turned the shower handle. We reported this to reception and they gave us instructions over the phone, however the instructions failed to bring us any luck so we had to have cold showers. We reported this as we left the hotel for dinner and when we returned they'd left us a note instructing us if we left the shower handle as it was we should get hot water. We did as we were instructed but again, no hot water in the morning. As we checked out the lady on reception was very apologetic and said she'd refund 25% of the room charge back onto my card. I haven't received the refund as of yet, however it was only yesterday. I'm confident they will stay true to their word,
Aside from water issues that the hotel did try to rectify, the hotel with in a good location, at a decent price and nicely decorated. A great spot for couples or friends on a city break.
Sunday evening leaving early Monday
Clean and comfortable.
Helpful friendly staff.
Very good accommodation and value for money.
The cost does not reflect the quality of the rooms.
Real nice staff and very helpfull the lady at the desk first clsss!!The cleaning or house keeping girls where also lovely and full of joy and smiles real nice first thing in morning
Excellent Friendly Hotel
Excellent Friendly Hotel, spotlessly clean staff where excellent nothing was to much trouble.
rooms where a bit on the small side but was sufficient. Located in a lovely area, nice restaurants and bars. would defiantly go back and recommend to family and friends
The receptionist was really friendly.
For the price the room was a great size. Having free wi-Fi sold it for me. What let it down was the shower room, not a fan but also the room smelled damp, there was water marks on the carpet outside the shower room and the woodwork on the door frame was sodden. I'd stay again due to price , location and service but another damp room would mean no more visits.
Short stay - excellent value
great location in a street full of eateries of all sorts.
Staff fantastic, rooms fab for what we needed, other guests being courteous.
No chance. The downside was the fire doors outside our room. Constantly going all night long waking us up every time. We was told they can't do any thing to them as they are fire doors but I have fire doors at work that doesn't make that much noise. Even a courteous guest charter perhaps might at least make other guests aware. Parking also awkward on first come first served basis but can't really be helped. Just please sort out the noise or at least attempt to do some thing as you have been told in other reviews.