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Reviews - Newcastle Jesmond Hotel


105 Osborne Road, West Jesmond, Newcastle upon Tyne, NE2 2TA

Price From 144 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (28)

93% would recommend it to a friend


Customer service


Food quality

Room quality


  • martin c

  • November 2014

Good value in modern clean hotel

A recently modernized hotel.

The rooms were small, but were decorated and furnished to high standard. The rooms were well ventilated and heated and were perfectly good to sleep in. I like that the bathroom was a wet room and so did not have to squeeze into a micro sized cubicle, like at some places I've stayed.

The mattresses were firm and I woke several times to shift position. I was disturbed on the last night with various drunk guests, but as this was a Friday night and in Newcastle I don't think there is a hotel in the city that you will be free of the problem.

Compared to other places, with music thumping through the floors from hotel bars and hearing the drunken crowds on the main strip, this place is a quiet oasis, just on the edge of the main bars and hotels yet close to the metro.

Considering the price range this hotel sits in, it's a fresh new option and is one I'd certainly consider again.

  • Samuel Kennedy

  • October 2014

Pleasant stay

I was using this hotel as a means to an end on an unscheduled visit to Newcastle .

The Jesmond was ideally situated for my purposes and for a visit to the town centre. The hotel does not cater for evening meals but does do breakfast but there are plenty of restaurants in and around its location.

  • Mark Taylor

  • October 2014

Weekend Stopover

Staff are very friendly, hotel is spotless.

Plenty of healthy options available at breakfast, mainly on a continental basis. Environmentally-friendly policy runs throughout the hotel, rooms have state-of-the-art energy saving measures, which work well. Only a five minute walk from West Jesmond Metro Station, so very handy for access to Newcastle city centre. Could not fault anything about the hotel.

  • J Benson

  • September 2014

Good all round service and value for money accomodation

Would stay at the hotel again and recommend to friends and business associates

  • S Berry

  • September 2014

Good location, fair price, shame about the water.

I used to live in Newcastle so know Jesmond is a great location.

It has a number of bars and restaurants on Osbourne Road and is only a 5 minute taxi ride from the city centre. The metro stop is also only a couple of minutes walk from the hotel. The rooms are small but nicely decorated. The one downside was that we stayed at the hotel after completing the Great North Run, and after a half marathon all we wanted was a hot shower. Unfortunately we could not get hot water no matter which way we turned the shower handle. We reported this to reception and they gave us instructions over the phone, however the instructions failed to bring us any luck so we had to have cold showers. We reported this as we left the hotel for dinner and when we returned they'd left us a note instructing us if we left the shower handle as it was we should get hot water. We did as we were instructed but again, no hot water in the morning. As we checked out the lady on reception was very apologetic and said she'd refund 25% of the room charge back onto my card. I haven't received the refund as of yet, however it was only yesterday. I'm confident they will stay true to their word,

Aside from water issues that the hotel did try to rectify, the hotel with in a good location, at a decent price and nicely decorated. A great spot for couples or friends on a city break.

  • Mark O'Callaghan

  • September 2014

Sunday evening leaving early Monday

Clean and comfortable.

Helpful friendly staff.

  • Susan w

  • September 2014

Newcastle jesmond

Very good accommodation and value for money.

The cost does not reflect the quality of the rooms.

  • T Allen

  • September 2014

Real nice staff and very helpfull the lady at the desk first clsss!!The cleaning or house keeping girls where also lovely and full of joy and smiles real nice first thing in morning