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92% would recommend it to a friend
Hotel Indigo NEWCASTLE
Lovely central hotel.
Staff so friendly and helpful. Would definitely stay again!
Room was ok, modern and quite clean.
Breakfast could have been better and upset to not have been offered extras from kitchen although we heard others were. The Car park is atrocious, spaces far too tight, no idea how some people got in/out of their cars. We were blocked in when leaving and took about 10 attempts to get out of space. Not happy after paying £12 to park. This should be better monitored by hotel and would put me off returning to this hotel.
Response from hotel
Dear Kelly A,
Thank you for being our guest and for taking the time to share your comments. It is nice to hear that you were satisfied with our hotel's amenities. However, we regret to know that your stay would have been perfect had it not been for your experience with the parking situation and for that, we offer our sincere apology. We will definitely share your comment with management to help us improve our services and to continue delivering a good stay experience.
We look forward to welcoming you back the next time you are in the area.
Great Hotel and great weekend
Hotel staff were very polite and helpful.
Hotel was very clean and up to date. Had a great weekend and would definitely stay again.
Really superb hotel
Great place to stay, well appointed and central - so handy for the city centre attractions.
Staff were very welcoming and breakfast was very nice.
Will be staying again !!!
From the moment we entered the Indigo the staff were lovely, more than helpful with lovely pleasant attitudes.
The room was modern and spotless. comfy bed, nice warm room, shower. With all the little touches that make your stay feel special. The breakfast ticked all the boxes. Late 12 oclock check out with even the little things like you can leave your luggage safely while you shop till you travel home. Will be staying again !!
We arranged a last minute stay and found a deal on Laterooms.
The room was very small but the bed was so comfortable. The hotel exaggerate the Aveda toiletries and free mini bar. For two people we were provided with one tiny bottle of shampoo conditioner and shower gel.
The fridge offered a bag of crisps a Kitkat and two cans of diet coke. In my opinion it wasn't really anything special and not a deal breaker. It wouldn't entice me back.
Impressive hotel in great location
From the arrival, the customer service was fresh and friendly but not over the top.
The room was clean and modern with a huge bed (2 singles pushed together with a topper). The complimentary mini fridge was nice, although only has 2 x water, 2 cans of pop, a kit kat and a packet of crisps.The location is excellent, just 2 minutes walk to the station and 5 minutes to Bigg Market, Collingwood street and the shops of the centre. The check out time of 12 noon is very useful, especially after a heavy night. Only very slight negatives are that their is no mention of the cost of parking on the booking or website. It was £12 for the day/night which is good value, but should be communicated to customers. The shower looked impressive but was an underwhelming trickle. Lastly we ordered a continental breakfast, which was pretty disappointing. However, all minor points which did not detract from a very pleasant stay. Overall excellent hotel with very friendly staff. I will be staying again on my next visit to Newcastle.
good room and decent breakfast
very good throughout, and convenient location
Hotel Indigo NEWCASTLE
We upgraded as we had been booked into an assisted room.
The price of the upgrade was not worth it but had too has they hotel was full. The room was very noisy.
Response from hotel
Dear T Gardner,
Thank you for taking the time to write your feedback. We regret to read that you did not entirely enjoy your stay with us due to the issues you had with the room received and the noise challenges you experienced. Rest assured that we will be sharing your comments with our staff and management to help us focus on improving the quality of our facilities and services.
Thank you for staying with us and hope to get another chance to give you a better experience on your next visit to New Castle.