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84% would recommend it to a friend
One night stay
Ideal location, friendly helpful staff.
Clean room, however no toilet paper, tissues or sanitary bags. Rusting around the radiator. No shower door meaning water splashed everywhere. Net curtains in our room were dirty. All such a shame for what is supposed to be a luxury hotel.
Great value for money
Hotel was easy enough to find from the train station, very clean and modern inside.
Staff very friendly, and the hotel is right next to Chinatown so there's a good selection of restaurants nearby.
A modern luxury hotel but access may be an issue for some.
A modern contemporary hotel mixing overnight comfort with opulent surroundings.
The room was excellent for 1 or 2 persons, particularly the wetroom / double shower. The customer service was friendly and welcoming, my only negative was the Bar/eating area on the ground was noisy with music/TV screens everywhere when I wanted a quiet drink before bedtime. I also noticed at breakfast time there was only high stools/benches or squashy sofas to sit on. Where does a wheelchair user or elderly person sit?. no proper chairs. Did they do an Access Audit here under DDA legislation??
Great hotel - fantastic staff
First time ive stayed here and from check in to check out the service was some of the best ive come across - im sorry I dont know the name of the lady who checked me in but you should clone her, ive travelled all over the world but I have to say she had an amazing balance between poite and respectful and welcoming and warm - first class!
Shame i only had one nite !
was nice vacation
fab hotel and great staff!! no faults!! x
Value for money difficult to assess as weekend of Great North Run and all rooms in Newcastle greatly inflated prices.
We found the hotel really noisy as en route to hospital and sirens heard frequently. Usually stay on The Quay but prices prohibitive that weekend.
Friendly staff, very clean, no complaints at all.
We would definitely stay again.
Stains on the carpet, net curtains and bead on the windowsill kept falling off.