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Reviews - The Raithwaite Estate

4Visit England Assessed Country House Hotel Ratings explained
Raithwaite Hall Sandsend Road, Whitby, YO21 3ST

Simply the Guest Awards Winner


Based on 100% genuine guest reviews in our 2012 awards.

The 80 acre Raithwaite Estate with its gorgeous landscaped grounds is located in the coastal North Yorkshire countryside. Luxurious rooms within The Hall and Keep buildings feature alongside an indoor pool, spa, sauna, gym, two restaurants and two bars.

Our 73 bedrooms come with luxurious bathrobes, spacious beds and a shower, bath or both, all rooms on the Raithwaite Estate are individually designed. Some also feature a balcony or terrace with stunning views of the landscaped grounds.

Local, seasonal produce is used in the Estates restaurants located within both The Hall and Keep, with both specialising in Whitby’s famous fresh produce from both land and sea.

The extensive spa and fitness facilities on the Estate include an 11-metre pool, steam room, and a whirlpool. A range of indulgent spa treatments are also on offer and can be booked prior to arrival

The local countryside, beaches, and nearby North York Moors all offer fantastic scenic walks. The historic town of Whitby is just 5 minutes’ drive away.

Important information Children are more than welcome to use the swimming pool between 10:00 and 12 noon and 16:00 to 18:00. Outside these hours it is restricted to adults only.

Standard Rooms
Located within both the Hall and The Keep our Club Rooms are modern in style and feature either a walk in shower or bath with shower over. All rooms are bright and offer views of the Estate. Whether in the Hall or Keep you receive access to the Spa within your room rate.

Executive Rooms
Located within both the Hall and The Keep our Executive Rooms are modern in style and feature either a walk in shower or bath with shower over. Some rooms also offer a balcony or terrace. All rooms are bright and offer views of the Estate. Whether in the Hall or Keep you receive access to the Spa within your room rate.

Deluxe Rooms
Located within both the Hall and The Keep our Deluxe Rooms are modern in style and feature either a walk in shower or bath with shower over. Some rooms also offer a balcony or terrace. All rooms are bright and offer views of the Estate. Whether in the Hall or Keep you receive access to the Spa within your room rate.
Picture of The Raithwaite Estate, Whitby at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 77 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
94% recommended this accommodation to a friend 92% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

My Wife's Birthday Treat
Please bare with me and read all my comments to get the full picture! For my wife's birthday I wanted to treat her to something really special so eventually found the Raithwaite and thought it looked perfect. I checked prices on the internet v's the hotel direct as i'm not loaded and wanted the best deal like we all do. I emailed the hotel direct regards booking first of all and as I got no response in a day or so I booked the room on Laterooms as rooms were in short supply. I then emailed direct to book a table for dinner and asked other than the spa was their anything they could do or to reccomend anything extra that would make the stay more special for my wife, again I got no response?? I then had to go away for a few days and meanwhile reccommended that my sister in law's book the spa treatments as presents for my wife to which they thought was perfect as a present. They rang the hotel and there was a little confusion to start with that they couldnt find me booked into the hotel but eventually managed to sort this and find the booking. My sister in law got in touch to say all sorted and I was booked in for dinner which although i was good to hear it should have been confirmed with myself. When I got back from my trip i had to email the hotel to change the time for dinner as the spa treatments finished just an hour before dinner(no way my wife can get ready in that time) I was a little surprised as they did contact me and advise a later time that I was more than happy with, perfect! When we arrived we were greeted politely at the main hotel, we were then told we were booked into the keep(a separate building) to which I was a little annoyed at at first as we were eating and booked into the spa which is located in the main hotel. We loaded our bags back in the car and made a very short drive back down the road to the keep. We were then welcomed by a very polite happy receptionist who advised our room wasnt quite ready (2.30pm i think) but asked us to take a seat as it wouldnt be long. We decided to have a quick drink while waiting again another lovely waitress(asian girl) came over and sorted drinks. The room was ready very quickly after this and was lovely, virtually brand new and had a small balcony that just needed seats (maybe they have not been delivered yet). Very comfy bed, great bathroom and everything we needed, including a hairdyer as my wife forgot hers. Anyway a quick change and down to the spa where it goes a little wrong I'm afraid, first we were greeted by a young blonde girl who was little abrupt and not very polite. I explained that my wife was booked in for spa treatments and I was hoping to use the pool etc while i wait. She said "Sign the book" and took my wife off with the pen I was supposed to sign in with. A little taken aback I said "please can i borrow your pen to sign in" she came back presented me with the pen to sign and told me to go through the door for the pool. I get people can have bad days, i do but i work in sales so have to switch it on when needed. Anyway i went to the pool and its great, steam room, sauna, jacuzzi all spot on. My wife comes back to join me after a facial to chill out for an hour before her massage. I asked her how she got on and she said the girl who did her facial, again very young but was very pleasent and a vast improvement from the girl on reception. Again my wife went off for her all over body massage and told me later that when she went back to reception their were a few staff gathered(including grumpy reception girl) and looked her up and down a little funny and my wife had to explain that she had a massage booked to which they looked at her with surprise (as though she had no right to it), another customer who was waiting even looked shocked and shook her head to my wife as she couldnt quite believe the attitude either. Now my wife is asian and I hope in this day and age it wasnt anything to do with that as its what my wife thought but I convinced her it won't be a race thing due to the staff they keep. My wife also said although another lovely girl did the full all over body massage they didnt touch her stomach, hands or feet which she thought was strange, again I told her that some spa's may do different things but she felt relaxed and that was my aim. We went back to the keep,changed for dinner, came back to the main hotel for a drink before dinner. We spoke to the waitress to say we were having a drink in the bar and please give us a shout when the table is ready. The barman was great and the waitress who then gave us the menu's to look at. We were then advised our table was ready and went through and sat down. We then got a waiter called Sabe, i think, who I have to say is probably the best waiter I have ever come accross, he was very attentive without over doing it, extremely polite and even wished my wife a Happy Birthday (not sure how he found out but he did) he even after I chose my wine asked me what I thought of it and asked me to compare it to another he preferred as it was an ongoing discussion with his Manager. I tried it and we had a little banter as I preferred the one I chose and he left us to it, what a great little touch and i'm sure it was off the cuff, Brilliant guy and a credit to the hotel. The food was superb and I asked the waitress to let the chef know and then we spoke to the restaurant manager who kindly showed us how to get to the gardens as we fancied a quick walk plus the photos i had seen on the website it looked great and was. Again he was very polite and helpful and we had a lovely romantic walk around the gardens before heading back to the bar for a quick coffee and then back to the keep to our room.
Overall great, we loved it and my wife said it was the best birthday she had ever had, although if it wasnt for some of your great staff this would have been a very dissapointed customer and review for you( I did spend over £500 in total for my one nights stay with spa treatments and dinner/drinks). A smile and manners cost nothing and I think a few of your staff could benefit from a day with Sabe(sorry if spelling is incorrect), he was again superb and sorry to score overall servise a 4 out of 6 but due to some poor staff it has to be. So yes I would reccommend this hotel although a little pricey and a few staff need direction, we ended up having a good stay and may visit again. Thank you.

Reviewed by
Sam L

From Bakewell, UK
Who stayed in July 2013

Couple

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No air conditioning
We had a fabulous stay, with lovely room and balcony. However, as the weather was so hot, we were extremely sorry to find no air conditioning in our room. For the price of the accommodation and the setting, it should be something all guests have in their rooms. This I feel ought to be addressed by the owners for future guests comfort. We found great difficulty in sleeping. The rest of our stay was perfect, excellent food, good service and nice surroundings.

Reviewed by
D Brown

From Peterborough, UK
Who stayed in July 2013

Couple

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Fantastic Hotel
We have stayed here several times and the experience has always been great. The food is excellent and the staff are always friendly & attentive.

Reviewed by
Deborah d

From Doncaster, UK
Who stayed in July 2013

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Excellent customer service maintained
Great hotel in lovely grounds, with good pool. Stayed last year and returned as we were so impressed. Had a great room last year, so wasn't as pleased with the room this time. Upgraded because we wanted a bath, rather than a shower. It's worth ringing the hotel if you have a preference as facilities do differ. Would not stay in room 117 again as it had a noisy extractor outside the room. Pity, as the bathroom was huge and luxurious. The staff are really courteous, but wonder about the management chain. Is there anyone to refer up to in case of problems?
Will return, but will speak to reception beforehand. Might try the Keep, as it looks very good.

Reviewed by
Rosemary G

From Sheffield, UK
Who stayed in July 2013

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Fantastic hideaway on your doorstep
What can I say about this beautiful new build with outstanding gardens and breath taking scenery.
There's a great friendly atmosphere about the place were the staff bend over backwards to meet your needs and ensure you have a wonderful time. The decor and furnishings are something else and add to the very modern restaraunt and bar areas, the room we had even had our own shared balcony.
We enjoyed the spa and indulged into massage and facials on offer. Both myself and my wife have already booked to go back end of August for two nights, we are really fussy on we're we stay, but believe me you have nothing to worry about with this marvellous hotel and spa.

Reviewed by
Anthony Mcdougall

From Middlesbrough, UK
Who stayed in June 2013

Couple

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The room had no air conditioning, it was a hot day therefore the room felt stifling. We were given a fan and a jug of iced water. The hotel staff were going to pass our comments on to management.

Reviewed by
S Grant

From Harrogate, UK
Who stayed in June 2013

Couple

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Gold star quality retreat
This hotel is a must if you are in the Whitby area, we were treated like royalty by the staff, even the contractors building on site took the time to greet us. The accommodation was top class, the food was superb.
The fresh modern spa facilities on site made for a relaxing stay.
We are planning our next visit already.

Reviewed by
Derek W

From Sheffield, UK
Who stayed in June 2013

Couple

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Idyllic retreat
we booked Raithwaite Hall on the day we arrived for a couple of days relaxation after our wedding. It didn't disappoint, beautiful grounds, comfortable, spacious, excellent food and enjoyable pool/steam/sauna facilities.
Whilst no trace of the hotel's history remains so it may appear a little generic, it's of a really high quality, the staff are lovely and very professional and we thoroughly enjoyed our stay.

Reviewed by
p barrett

From Leeds, England
Who stayed in June 2013

Couple

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Excellent stay
We came to this hotel as my husband was celebrating his birthday. We had a brilliant time. We could fault nothing. We would definitely visit again .

Reviewed by
Gillian S

From Bradford, UK
Who stayed in June 2013

Couple

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Excellent
Love this hotel, I stay at many, many hotels through my work, but I always look forward to staying here. Def recommend.

Reviewed by
andrew dickson

From Largs, UK
Who stayed in May 2013

Travelling alone

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