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Reviews - Holiday Inn Express NEWCASTLE CITY CENTRE


Waterloo Square,St James Boulevard, Newcastle Upon Tyne, NE1 4DN

Price From 127.72 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (37)

95% would recommend it to a friend


Customer service


Food quality

Room quality


  • Beth D

  • November 2014

Poor breakfast not worth the money

My other half had sausage, beans & bread as the were no other hot food apart from scrambled egg..

I got toast scrambled eggs and beans.. been a veggie.. very poor breakfast no fried eggs, hash browns, bacon, mushrooms as you would expect..

Response from hotel

Dear Beth D,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology if our breakfast options fell below your expectations.

Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.



IHG Care

  • Hannah T

  • November 2014

Lovely hotel

Very nice hotel, stayed a couple of times and never been let down.

Free wifi is a bonus, quite busy at breakfast time but that was no real problem. Short distance from the arena and shops, a 5min walk to train station. Walls did seem pretty thin, but this is to be expected staying in a hotel in the centre of a city on a Friday night. All in all lovely hotel in a great location, will be staying again. Ps boyfriend is disappointed there was no bacon at breakfast that's why they got 5, but other than that a lot of choice

  • kevin a

  • November 2014

Good for a night out or the football but very strict on visitors coming into the hotel friends or no

Response from hotel

Dear Kevin A,

Thank you so much for your review of our hotel. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We appreciate your candid feedback as this is our best resource in improving our guest services.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.



IHG Care

  • Amanda H

  • October 2014

Excellent value for money

Good location, very clean, lovely friendly staff, vending machine for emergency supplies (little shop across the road too!), ice machine, multi-storey car park next door (£5 overnight stay), Akbars indian restaurant opposite, good security.

Excellent value for money for a weekend away!

  • s dobson

  • October 2014

very good location

  • Kane W

  • October 2014

Had to switch room twice, they gave us a twin the first time and the drain was blocked on shower the second time.

After this little hiccup everything was amazing free drinks to say sorry. And the staff could not have been more helpful and nice. Also bouncers on the night are a welcome sight really friendly and welcoming. Would deffo use again.

  • C Diemoz

  • October 2014

ideal for short stay in central Newcastle

Clean, friendly staff and within walking distance of all main attractions.

Very good value for money with long stay carpark next door.