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Reviews - Holiday Inn Express HULL CITY CENTRE


80 Ferensway, Kingston Upon Hull, HU2 8LN

Price From 110.94 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (22)

91% would recommend it to a friend


Customer service


Food quality

Room quality


  • Chrissie H

  • July 2016

Weekend in Hull

Fabulous location.

Warm meet and greet. Lovely clean and comfortable room. Food excellent what more can you say.

  • Owen R

  • June 2016

Holiday Inn Express HULL CITY CENTRE

Clean room - but please make sure long black hairs are removed from the washbasin.

You may also offer free WiFi, but the signal is so weak.

  • Lynda G

  • June 2016

2 night stay

Hotel in centre and easy to get to places,good parking as it is straight out of parking and into hotel.we stayed for 2nights as was going to a concert at the KC stadium was in walking distance.

The breakfast was awful and they didn't seem to be able to cope with the amount of people eating at one point there was no cups and they provided paper ones, which I thought was unacceptable when you had paid for breakfast. Would recommend but only for location

Response from hotel

Dear Lynda G,

Thank you for staying with us and for taking the time to post a review. I am happy that our location worked for your travel needs. However, I understand that your stay was affected by your breakfast experience. Please accept our sincerest apologies for any inconvenience this may have caused you. Your comments have been taken into serious account and will be used towards our improvement.

Once again, thank you for your time. We hope you give us another chance to provide you with a better stay.

Best Regards,

John O

Case Manager


  • N Lonsdale

  • June 2016

Holiday Inn Express HULL CITY CENTRE

Holiday Inn Express HULL CITY CENTRE

  • F Batty

  • May 2016


Great location, right next to the station.

  • simon m

  • January 2016


Very basic breakfast/no bacon.

Rest of breakfast very poor quality. Bed well past sellby date. Worst experience at holiday inn ever.

Response from hotel

Dear Simon M,

Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the breakfast and the condition of the bed. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.

Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future.



IHG Care

  • D Clark

  • August 2015

The staff were friendly.

The room was fine but Internet was slow. The cooked food was disgusting. Tried the sausage and scrambled egg, ended up just eating toast. There was no taste to the eggs and the sausage didn't taste right!!

Response from hotel

Dear D Clark,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff.

However, we’re sorry we fell below your expectation regarding the internet service and food selection which was unacceptable. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.


Orlando A.


  • david jackson

  • June 2015

Hull Weekend

Our stay in this hotel was very enjoyable ,staff were very helpful and friendly , there was a good selection for breakfast ,location was good too ,we will definately be back

  • Holly W

  • May 2015

Central location, clean and friendly no frills accommodation

Check in and bar staff made me feel very welcome, were friendly and efficient.

Cheap and safe car parking. Would definitely stay here again.

  • Emma O

  • May 2015

Bank Holiday Weekend

My stay at the Holiday Inn Express overall was very good.

We did have to report some cleanliness issues with the pull out sofa bed but they were rectified promptly and professionally by the staff. We were only there for one night but there wasn't a time that we left our room when we weren't greeted by someone cleaning or maintaining the appearance of the hotel. The parking facilities are very good, you have access and a discounted price to a multi-storey car park attached to the shopping centre. All in all we were impressed with this hotel and I would recommend it to others.

Response from hotel

Dear Emma O,

Thank you for taking the time to provide us with a feedback. We are happy to read that your overall experience with us was satisfactory. However, we are sorry if you found our housekeeping services to have caused any inconvenience. We greatly appreciate your feedback as this gives us the avenue to improve and provide our valued guests with a wonderful stay. We

hope to serve you soon.



IHG Care