- Customer service
- Hotel cleanliness
- Quality of room
- Value for money
- Quality of food
- Family friendly
£70 to spend the night on the floor!
Amesbury is a busy town and if the soldiers are out noisy at night. Due to location, its also very easy for hotels to charge what they like and Fairlawn definitely did that with my room.
Note: this was my experience so I can't speak for others and am sure some have a good time!
Basically, the short story is, try it but make sure you don't stay in room 15 and, if you like a hotel experience, this isn't the place for you - its basically a posh B&B with all the service you would expect from it (nothing except breakfast in the morning)
The long story is, Firstly, the reception closes at 10pm as does the bar (surely 11 would be better?). After that, its not quite clear what you should do if you have a problem - there was a phone left on reception. Luckily I had phoned to say I was checking in late and when told it wasn't really possible after 10pm, changed my plans and checked in early - well, got given a nice big key
First impressions of my room (number 15) were, that it was lovely and at 5.2 I could deal with the low beams. Then I realised that the really really small TV was miles from the bed and, even worse, as I climbed into bed, I could feel the springs in the mattress. I tried to sleep - a nice glass of wine would have been good but then, the bar had shut and there wasn't a mini bar. Anyway, after 30 mins of being uncomfortable and, not really wanting to move incase a mattress spring got me or, I got bounced out of the bed, I decided to fashion a bed on the floor. The nice big winter type duvet was good enough to use so I got into my bed on the floor and tried to go to sleep. Problem is, the duvet was too hot for the time of year and, the streets too noisy to open window and, the I was under the impression there was nobody to call.
the bathroom had one of those lights/fan things so, if you got up in the night, it wasn't a good idea to use the light as it meant about 5/10 mins of noisy fan
trying to have a shower in the morning was not really possible. The bath was under a sloping beam and even at my size I couldn't stand up but, that wasn't necessary as the shower didn't have a hook - basically, you have to sit in the bath, hold the shower and hope you don't soak the bathroom
I was hoping checking out would be quick so I could leave my nightmare as soon as possible but the small child at the desk informed me she needed to get her mum. A bit later Dad came out and said he needed to get his wife and finally she turned up to tell me that nobody had a problem with the room before and she willingly took my £70 off me even though I had explained I had slept on the floor.
It might be a nice hotel but my experience wasn't nice - £70 to sleep on the floor. I peeked into another room and their mattress didn't look much better either but, clearly people like going there.
The breakfast and breakfast service were, for me, the only positives.
We are sorry that you did not enjoy your stay. It is obvious from some of your comments that you were expecting a 4* hotel. We are flattered that you described us as a posh B&B as that is exactly what we are – a B&B. Like most B&B’s we do not have 24 hour Reception, night porters, mini-bars in rooms, etc. Given that there was a mis-match in your expectations, we were never going to be able to make you entirely happy here. With this in mind, I would like to respond as follows:-- Unlike most B&B’S, we have a residents’ lounge and bar where guests can enjoy a quiet drink and chat but we close this at 10 p.m. in order to minimise noise disruption to other guests.- You were not informed that check-in after 10 p.m. was not possible. When you called, I started to explain that although Reception closed at 10 p.m., we do have a procedure for out-of-hours check-ins but you interrupted me to say that you would call to collect the key in the next 15 minutes before I had a chance to explain properly.- When you arrived our evening Receptionist tried to go through our normal check-in information with you but all you wanted was the key and to find out what time you needed to check out the next day. You told her
that you were in a hurry as you were going out. She managed to persuade you to let her show you how to find your room as she was concerned that this may prove to be an issue when you returned later that evening. She was unable to deliver the full check-in service we would normally provide – including drawing attention to the guest information folder in the room which clearly provides information of how to contact us if you have a problem out-of-hours.- There is a sign on Reception at night which also has the
out-of-hours contact information. We leave a phone next to the sign so that people can contact us even if they do not have a mobile phone.- We are gradually replacing and updating the furnishings in our guest rooms. The bed in room 15 was brand new this year. The room is in constant use and we have not had any adverse feedback about the bed before. We even have some regulars who specifically ask for that room. Since your stay we have asked all guests in Room 15 about the bed. Only one person mentioned that
it was a little uncomfortable but not bad enough to affect their stay. We can only assume that mattress comfort is a very personal thing and some people are more sensitive to it than others. We have fitted a memory foam mattress topper and will continue to monitor it.-Sorry you found the duvet too hot - again this is a very personal thing but we do supply fans in all rooms if guests are too hot.- It is a legal requirement that any bath/shower with no window should have a mechanical extractor fan to reduce condensation and odours.
However, there is a light over the mirror which works independently and could have been used instead.- The en-suite is an en-suite bathroom not a shower-room. Due to the sloping ceiling, there is a bath with a hand-held shower attachment which is useful for washing hair. It is not intended to be used as a stand-up shower.- We agree that, due to the size of the room, the TV can get a little lost so we will look into replacing it with a larger one.- We are a family-run B&B. We are very hands-on and are usually getting on with other work whilst waiting for people to check-out.
There is a bell on Reception and we are never more than 30 seconds away. Mostly,we can hear people approaching Reception and are usually already on our way to
help. I was only 10ft away from Reception when my husband came to get me to check you out as I had heard him speaking to you.-This is our home as well as our business so our children (aged 10 and 14) are often around. They are used to interacting with guests politely and appropriately and most guests seem to like this. - We are a town centre establishment. Although it is rare, inevitably, there may be some external noise for time to time. - We are confident that our pricing is consistent with and compares favourably to other accommodation providers in the town. - We are pleased that you enjoyed breakfast – it really is a highlight of our service.Once again, we are sorry that we did not meet your expectations but, as you said, if you want a full hotel experience then you really do need to make sure that you have booked a hotel and not a B&B.
From London, UK
Who stayed in October 2013