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67% would recommend it to a friend
Excellent stay always well looked after and the staff on reception and throughout the hotel always go the extra mile to accommodate
Will stay here again
Nice hotel with nice staff
We stayed here for 1 night in December 2014.
We used the swimming pool, which was lovely and warm, and there is a little side area for children which is great. There is a sauna, stream room and plunge pool as well as jacuzzi.
The room was clean and was lovely and large. We didn't eat there or have breakfast so can't comment on that.
Good but little things let it down.
The hotel is lovely albeit my room was a little tired with cracked tiles in the bathroom, a phone that didn't work and a plug that would not come out.
Staff are very helpful and friendly. Breakfast was good although no one welcomed me so I was a little unsure of what to do.
very nice place to stay
our weekend was very nice the staff was very helpfull
the room was lovley
Regency in name only
I'll look at another hotel next time.
Service was poor. Room service came in my room twice without knocking. I was given a disabled room. Atmosphere in the hotel not great and such a strange set up in the bar I went out to eat somewhere else. Breakfast also odd. Cereal etc in the middle of the room. Bacon, egg buffet on one side. really uncomfortable feel to it all.
A very nice hotel in pleasant surroundings, the staff were very friendly and professional.
The bedroom was lovely and very spacious. The decor in the bathroom looked a little on the tired side, but both the bathroom and bedroom were very clean (I am an ex housekeeper so I know what to look for :-) ). My partner took advantage of the pool, which he said was lovely, just like the picture. We will definitely stay there again.
ideal for Cadbury world
Plenty big enough for 2 adults and 2 children. Very easy access to the motorway and ideal to stay for visits to Cadbury world. Children loved the pool. Food was ok , bit pricy. If we stay again would definitely go find a more family friendly place to eat.
I was totally unimpressed with the hotel considering their recent 'revamp'.
Our room was dirty and the paint on the walls and skirting obivously needed a touch up. I felt as though I wasnt getting clean in the shower as it felt dirty - the shower curtain didnt help. The location is brilliant for the NEC and the hotel is near a McDonalds, Harvester and Fish and Chip restaurant which was brilliant. Didnt get a chance to use the pool or the gym but the facilities for these looked brilliant. The breakfast was ok - standard cooked breakfast. Again did not use the restaurant at any other time but a good range of basic english food on the menu.