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77% would recommend it to a friend
Lovely clean room.
Staff friendly and helpful. Lots of choice at breakfast.
I wondered whether the change of ownership would have had any negative impact, but I had a positive experience and will happily return.
Dont waste your money
This was a surprise birthday weekend for my partner, paid for an upgrade, disappointed to be told upon arrival that an upgrade was not available.
Instead the room that they had given us was nothing more than a basic room, very small, no little extras, no fridge, no robes etc. and all for the cost of £169 per night. Nice location but otherwise better off in a premier inn. The staff was friendly enough but considering the supposed quality and the actual price of the hotel room it was inadequate. After our disappointing room we were at least looking forward to breakfast in the morning. This wasn’t a great experience either, first we were told we had to wait almost an hour for a table to have breakfast then once we sat down it was nothing more than a buffet, this really topped it off queuing for a below average breakfast, no sausages or tomatoes as they had run out?.
Not a great experience and certainly not what we expected from this hotel. Expected wonderful things - sadly not, I feel bad I was responsible for the booking and we don't get out a lot as we have 3 small children. I was really looking forward to this break but came home discontented and massively out of pocket......appalling, some say you get what you pay for but not here. Nothing but a rip off.
The hotel was great.
I have been there before for conferences but never stayed. Gym should open at 6 o'clock would be the only thing I would say - 6.30am to then leave for work at 8am and have breakfast doesn't work. Breakfast spread was very good, staff very friendly. Room was perfect :)
Was a lovely place to stay, set in a beautiful area.
Was a good place to go for a Valentine's weekend, however the main restaurant was booked so had to go to a smaller one with not much choice and the food was not the best. It took a while to come but did get a drink on the house for that.
Great food, very friendly staff and all together lovely hotel.
Mottram hall hotel stay
Check in was easy enough with reception staff.
Going to the room we were given directions of "go that way and up the stairs"
Two narrow flights of stairs so quite difficult with a large roller suitcase and problematic of other quests coming down the opposite way. Room was quite small, nothing like the queen room which I booked which had a view of either the golf course, woods or lake. We had the air con units so not a great start. Walls were very thin so could hear the man next door snoring all night, the window in the bathroom which was small had a cracked window which was duck taped over and the bed creaked whenever you moved. The pool and spa however we're great when you could get in. Food was excellent but limited in choice as haute cuisine menu was small. Waiting staff were very attentive especially Jodie our waitress. Breakfast was good though.
Very much enjoyed our stay at Mottram Hall, wonderful & beautiful grounds, clean hotel, very pleasant staff, fantastic facilities, free wifi, great all round.
The only slight downer was that we were woken at 7.30am by a tractor moving snow outside outside our window. The windows are thin (although the room is still warm), so noise does travel through easily, but as it snows so rarely I think this is a small price to pay. Wonderful stay apart from that.
freezing cold bathroom
the bathroom only had a small towel warmer in one corner, there was no radiator and the room was freezing the whole time.
Added to that there were hairs on the floor and a cracked floor tile and an unsightly gap between the end of the bath and the wall. There was also no extractor fan and there was a strange smell in there the whole time from arrival to departure. The bedroom was ok if a little drab, the spa facilities were excellent though so would consider staying again for that reason only.
Great hotel and beautiful spa
Staff were friendly, hotel very clean, food fantastic had great service form the waiters in the carrington grill Friday evening.
Spa is fabulous & great place to relax.