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89% would recommend it to a friend
The room was more than adequate, my only issue is that a previous guest had apparently walked off with the TV remote, and when I turned on the TV from the unit itself there were no stored channels.
Not a major problem as I know how to sort but could have been for someone else. Only served food until 7.30 on the night I was there, which seemed a little early but there wasn't many people around so you can sort of understand. Food was simple and fresh and very good price, but don't expect Gastro Dining, its not.
Friendly staff who were happy to help.
Nice rooms and good atmosphere in the bar. All round good hotel
Did not know what to expect on booking.
On arrival it immediately felt like home from home. From the Owner to Cleaning staff- everyone was friendly- extremely helpful- in fact absolutely brilliant throughout our stay. Would recommend that you book elsewhere as it is cheaper- they also provide the best taxi recommendation. they go the extra mile to ensure you have a great experience.
I was pleasantly surprised by this accommodation.
The room was a great size, very clean and had all the necessary facilities I would expect of a hotel room. The problem with the heating system was dealt with promptly and with care and professionalism.The breakfast was a delicious feast, although disappointed the restaurant had stopped serving the evening menu by the time I had returned to the hotel at 8pm.
Me and a friend only stayed there for one night but we felt like a massive part of our weekend being so good was how well the staff treated us and how friendly they were to us.
I recommend this hotel to anyone purely because the people who work here are so great, especially the owner helen. After we left wr felt like we had known them for years.
Stayed at the Sutherlands Hotel while visiting friends.
Second time to stay here.. Room was a good size. one negative from my point of view, no mirror beside plug point to dry hair. Wedding in premises on the Saturday and the noise in the early hours of Sunday morning was appalling. This is something that may need to be looked at if guests are not part of the wedding party . Overall the Hotel is clean and breakfast was of a very good quality .
great people to stay with good all round
helen very nice person had a good stay , good food, and very helpful.
thankyou again chris at edm sales & services
Excellent location for city break - staff couldn't be more helpful - will definitely go back
The Stateroom reminded me of the club house in a caravan park.
Great hotel and ideal for a good night out in Newcastle.
Taxi costs around £7 to get to the city centre. Rooms were beyond reasonable with comfortable beds and plenty of room for 4 of us. Flat screen tv and tea and coffee facilities were great. Breakfast was fairly good the next morning also. Price could be better as £40 a person was a bit steep. All in all a good stay.