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71% would recommend it to a friend
Staff attentive, great breakfast, but room did not seem as if it had been used in a while - it was clean but needed a good airing.
Small but comfortable room
No lifts so stairs could be challenging
No parking which is a real issue as resident parking in the Jesmond area
My friends loved the place and they encourage other friends to try it aswell.
It was right choice to be taken
Poor staff need training in actual customer care not just lip service to it
Shower only had adjustments of cold, reported it on first day nothing done.
Notification of requirement of parking permits required hidden behind a wall, after getting a parking ticket £35 i asked to see the manager to be told I would have to phone him on Tuesday and that there where only six permits for sixteen rooms. I felt let down by the quality of service all round and the not bothered attitude of the staff. The stay was also marred by a three am alarm call from other drunken residents that only ceased when a call to security resulted in him telling the parties which room had complained. Top add insult to injury my blood pressure tablets vanished from the room leaving me to source more. All in all a very expensive experience that i think others should be aware of. i wont hold my breath for a response as i feel sure this is not the only complaint you will have received.
Good Hotel For Price
Went for a weekend break with friends Hotel served its purpose Had a good nights sleep after a good night on the Toon.
Excellent staff,excellent hotel,would stay again.
Nice hotel for a weekend break
Was very happy with the Jesmond overall.
Friendly staff, basic but clean rooms. They do need updating, especially the bathrooms, but they were comfortable and private. Incredible Persian restaurant downstairs which shoukd not be missed. Hotel lacked some kind of communal area was a downside. Well located along busy Osbourne Road and close to everything you might need. Just a short drive away from the city centre too!
Good Hotel for Business or Pleasure
The hotel staff were helpful and efficient.
The room was nice and the food was good. Location to bars and reseraunts was great. Overall great value for money.
Jesmond hotel review
The room was very cramped and smelt musty.