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76% would recommend it to a friend
Beautiful Room but NOISY!
I booked for a business trip as we were attending an exhibition the day after.
Upon check-in we were told that there was a disco on that evening. Being a Saturday night we thought that was fine. However we soon realised that our room seemed to be directly over the actual disco. The bass on the disco was so loud that you could hear it over any of the music (when it played in bits without the bass it wouldnt have been too bad) and we could join in with the music quiz from our bedroom. The food was lovely, the rooms were nice and when we finally were able to get to sleep we slept really well.
Disco's according to the DJ are on every Saturday night, so unless you are staying here for a night out - then be aware of the music.
Love this place lovely atmosphere and friendly service.
Very good value for money
Although no cooked breakfast, fresh milk, fresh fruit, cereal, snack bars as well as tea & coffee available.
Booked us a taxi, friendly greeting, would stay again when attending family events in future.
Good hotel average food.
Hotel room was really good, comfortable and clean.
Evening meal was average but cheap so what you would expect.
poor room and worse service
On arrival the hotel was a disappointment with a severely sloping carpark and no sign of the views posted (we later saw that these only exist on one side and we viewed houses and a power plant).
I had missed the noisy at the weekend warning ( you have to drop down the extra details) so the noise until past midnight was a surprise, as was the broken toilet flush and smell. I did try and ring the number for assistance and followed the instructions to knock on the door, but to no avail ( again i finally got a response an hour later in the form of a text just saying "how is this". Overall poor service was given and i would not recommend to anyone wanting either a quiet stay or a quiet drink.
Response from hotel
I believe most of the review to be untrue, I have personally checked thew room and the Lavatory is not broken, as the manager I have the emergency contact telephone on me at all times and received no calls or texts and the door the guest says she knocked on is my private accommodation, there was no knock on the door - I personally was up until gone 2 am and my husband who lives on site with me was unwell therefore did not go to bed at all so we would have heard anyone knocking.
I do remember the guest in question who was not happy with the disco which we have on a Friday and Saturday evening - as in the description on your site, she did tell me should would write a review and I quote ' You're going to get the worst review of your life'.
Very welcoming staff, nice modern rooms, no cooked breakfast but plenty of cereals and fruit.
"Superior room" really was noisy and stinking hole.
Really good customer services
Clean, Well Priced, Comfortable, Just a little noisy!
The hotel was easy to find, clean and comfortable.
We stayed here while visiting local attractions in Sheffield and this was one of the best value for money locally. I wouldnt choose this hotel if you need to make an early start the next day however as the pub downstairs was on until midnight - although it didnt bother us on this occasion i could see how it would.
The room was really nice and great value for the money.
What really made it perfect was how friendly and accommodating all of the staff were, particularly Michaella. We will be staying again for sure.