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85% would recommend it to a friend
I enjoyed my stay and it was very convenient for where I am working on a short time basis.
Accommodation clean and roomy. Enjoyed using the pool and sauna at the end of the day.
Hotel is a little tired.
Room was clean and bed was very comfortable.Staff were very helpful and friendly.
Hotel charge £5 per day for parking although I am not aware of seeing this mentioned by hotel or Late Rooms. We did not find it easy to get into hotel as entrance had barrier closed. Had to walk up to hotel to ask how to get in. Lady at reception said she would open barrier to allow us in. The cost of breakfast at the hotel is far too expensive at £16.95 for cooked and £13.95 for continental so we walked about 200 yards to theToby Carvery where you can eat as much as you want for £3.99 each and have refills of tea, coffee and chocolate up until 11.00 am.
We would use this hotel again when travelling South.
All staff were very friendly and helpful.
Hotel was clean and very comfortable.
In need of upgrade
Have stayed in the Novotel a few times but this was definately the worst.
In desperate need of an upgrade. Was close to newcastle airport so served its purpose but room was very basic.
Ideal Airport Hotel
The hotel was welcoming of good standard service was exceptional, quality standards were highly maintained, this is a hotel that I would use again and recomend
On the whole good value but needs a grip handle on wall in bathroom as bath is slippery and getting out of bath a problem when using shower for me having knee problems.
Hair dryer is too far away from mirror and difficult to use having switch that turns electric off when released each time. Also make sure crockery is clean on tray as one of our cups had not been washed. But room was large and modern with decent storage. and very quiet and bed comfy. Easy to find being near A1. Shops and metro close by.
Very happy customers
I was impressed from the second I walked into the hotel.
Very clean. Exceptional staff who are very friendly and helpful. Great room which was already set up for me and my two sons. Would definately stay here again.
The cost of the breakfast is far too expensive.
We went over the road and paid £3.99 each instead of £14.99.