Hilton Newcastle Gateshead

4

Bottle Bank, Newcastle upon Tyne, NE8 2AR

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (81)

78% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Chris J

  • March 2014

Double delux room without the delux

Lovely hotel.

Staff were nice, food was good, the only let down was the room as it was supposed to be a delux room with river view. We got the river view but it wasn't the most attractive part of the river. The room itself was only on par with a premiere inn room and that's being a little but generous. We had red spots and a brown patch on the duvet cover and around the bath could been cleaner. Think housekeeping needed a talking to. Told staff at reception and she's was very apologetic but that's as much as we got and for the price of the room they could of knocked some money off or gave us our breakfast for free, which I would of expected for a hotel of its calibre.

  • S Hiles

  • February 2014

Hilton Gateshead poor service

On arrival we found that one of the bedside lights and the free standing lamp did not work so I phoned reception but no answer.

There are two numbers for reception one of which is for emergencies but despite repeated calls no one ever answered. I called the number for housekeeping - no answer. I called the Deputy Manager and when he answered I told him about the lights and asked if we could have two more cups in the room and he agreed. When he came to the room he made no attempt to replace the bulb in the bedside light and determined that the free standing light couldn't be fixed because the socket was faulty. We reminded him about the cups but they never materialised. On a previous visit I found it necessary to write a letter of complaint to the hotel but they didn't have the decency to reply.

  • kaye d

  • February 2014

Upon arrival we received a free upgrade to a room with spectacular views of the Tyne bridge.

The room was spacious and the bed very comfortable. One gripe is that although wi-fi is free in the lobby, it's £15 for room internet access which we thought a bit steep but I believe that this is the case across the Hylton group.

  • a lynas

  • February 2014

Excellent Hotel

Definitely worth every penny.

will be coming to stay more often for a break.

  • lee goodwin

  • February 2014

Hilton expectation

I expected more from the chain with such a big name, it's was ok

  • Nigel A

  • January 2014

Another enjoyable stay at the Hilton Gateshead Newcastle

We have been taking short breaks at the Hilton Gateshead Newcastle for several years now.

The staff are always very welcoming and helpful, providing high levels of service. Our room was spacious and comfortable with stunning Tyne views.

  • Brooke l

  • January 2014

Great hotel

Lovely room very spacious and clean.

Great value for money.

  • H Jones

  • January 2014

Excellent service as usual

Spent New Year's Eve at this hotel, and was impressed as usual with the friendliness of all the staff, the quality of the food at dinner and breakfast, and the general comfort of this, our favourite Hilton hotel.

  • P Mcintosh

  • November 2013

Very well presented rooms

I loved the view from my room especially at night and the beds are very comfy

  • m williams

  • November 2013

Great

The staff, hotel and Newcastle itself were all amazing we had a great weekend.