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76% would recommend it to a friend
Mostly business type
With an event ongoing at the hotel, I felt that the customer service for an individual was below par.
Really nice stay.
Others are better for the price
The building, the location and the facilities were all perfectly adequate.
The room was quite small (we had paid extra for the executive) and the furnishings quite basic. For breakfast, we were shown to a table that had not been cleaned despite there being numerous others available. We then had to go and ask for hot drinks despite the restaurant not being especially busy. All only little things but when you add them up and pay that kind of money, other hotels are of better quality and value.
Snatching success from the jaws of disaster...
Having been offered a weekend break at a hotel in Newcastle my family and I (which includes an 18 month old) jumped at the chance.
5 minutes in that particular hotel indicated there was no way we were staying, but thankfully wi-fi worked so I located the Hilton. As ever, you get what you pay for. Lovely room, great facilities, fantastic staff. Meant that what would have been a disasterous trip turned back into a lovely relaxing weekend. Not cheap, but I'll never accept a trip again without having made the booking (and research) myself.
I never normally complain, but we were disappointed with the Hilton Newcastle as it was expensive considering we were given a dirty disabled access room, with a faulty TV and no bath facility.
The receptionist was nice & helpful when we complained, but could only offer another disabled access room. This room was cleaner with a working TV, but had a damaged bedside lamp and still no bath facility. Not the relaxing night away we had planned. Really disappointed as it was an expensive nights stay, certainly wasn't value for money.
A window on the Tyne
This Hilton Hotel met expectations.
The food was excellent. The bedroom was a bit cold sometimes as the temperature control was a bit quirky. A heater was provided quickly. On one occasion the meal served to the room was tepid and the bottled beer was warm but these are minor issues overall. I would return.
When we arrived at the Hilton Newcastle upon Tyne we were upgraded to an executive room which was an extremely large room with a fantastic view overlooking the river.
tired room, heavily stained carpets, people knocking at the door on first night at 4 and 530 in the morning was surpassed the second night by the fire alarm going off 3 times in rapid succession.
Confusion with the booking sent from Laterooms , we paid for b & b , the receptionist said "we always have problems with Lateroom bookings"- meant that both mornings a debate about if we had pre paid or not for breakfast - all in all not great
Getting closer to perfect
Looking forward to going there again in a few weeks.
The pool area is very relaxing and has a good gym. Its a clean hotel with super staff
Table service not the best: Round of drinks didn't arrive but were put on bill. Soon remedied. Look forward to returning soon.