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Reviews - Hilton Newcastle Gateshead


Bottle Bank, Newcastle upon Tyne, NE8 2AR

Price From 143 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (43)

81% would recommend it to a friend


Customer service


Food quality

Room quality


  • Amanda P

  • December 2015

Don't upgrade !!!!!

I upgraded for a river view what I got was a massive clock busy road & a tree if you crouched down you could see a tiny bit of the river.

the reception staff was rude & unhelpful when I rang to say where was the view & robes & slippers. I found the rooms very basic they don't match the grand looking Hilton hotel which greets you. food & drinks are bit pricey but too be expected. so close too the arena if you watching a show. also quay side easy walk or 3.00 taxi. I would stay again but never upgrade.

  • Susan Goldsbury

  • November 2015

Enjoyed the executive lounge Nd leant atmosphere

Would have preferred a twin room exec suite

  • J Mccabe

  • November 2015


good hotel.

great view. good room. only downside is drinks far too expensive.

  • William F

  • November 2015

Very enjoyable

This stay was booked for my wife and I by our daughters, as a treat for our birthdays, the only disappointment was there was not the dressing gowns and slippers as stated when booked, our daughter phoned to complain and was told it must have been house keeping slip up, and the complementary drink was the bottled water in the room

  • R Crackett

  • September 2015



  • M Walton

  • September 2015

Hilton Newcastle Gateshead

Hilton Newcastle.

  • M Skinner

  • July 2015

Superb from start to finish

Great location with a smashing view of the Tyne.

Staff were fantastic upon arrival and in fact throughout the whole stay. Breakfast was immense. Just a whole round great experience.

  • D Ramsay

  • July 2015

Room not as promised

Our booking was for a river view and at the time of arrival that room was not given to us.

There was a constant smell of fish in the room.

  • K Dand

  • June 2015


very clean.

great facilities and spectacular view of river.

  • Steven D

  • May 2015

Not worth the money - no extras included

I was very disappointed to find that parking or wifi are not included in the room, which was far from inexpensive in the first place.

The parking is charged at £12.00 per night, taking the £285/three nights well past £300. The wifi is charged on top of that, however I received decent enough phone reception.

I fancied a bite to eat when I got back to the room but was quite shocked to find a sandwich costing £15.00 with an additional £6.00 for delivering to the room.

The room with en suite bathroom were nice but not exceptional which I had expected from a Hilton Hotel. Regularly staying in hotels with my girlfriend I would certainly not rate the room at the prices charged.