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Reviews - pentahotel Derby

4Self Classified Hotel Ratings explained
Locomotive Way Pride Park, Derby, DE24 8PU
Free Wifi, Free on Demand TV, Every Sunday Late Breakfast until 11am and late check Out of 3pm

From a perfect position in Pride Park, pentahotel Derby is a gateway to Derby’s business district and all the city’s attractions. Step inside and experience a hotel that’s proud to be different. Our pentalounge - part hotel reception, part cool club – is the heart of penta: a friendly chill-out zone, designed by Italian architectural maestro Mattheo Thun. Your only problem will be wanting to extend your stay!

Luckily, we’re just minutes on foot from Derby’s central rail station, the airport is less than ten miles away and you’re on the doorstep of some of Britain’s most beautiful scenery, from the Peak District to the Derbyshire Dales. And if you’re looking for a more seat-of-the-pants day out, Alton Towers is just a rollercoaster ride away
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 272 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
83% recommended this accommodation to a friend 84% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good stay considering...
We booked this hotel due to the convenient location and the price, and noted that on the website it said that the communal areas were being refurbished so the dining would be in a marquee. Not a problem as we weren't planning on eating there anyway.
When we arrived there were skips and machinery in the car park which didn't give a very good impression, but we weren't staying there for the view anyway so we went on inside. The reception was in the fitness suite whilst the normal one was being refurbished so it was a bit cramped, and surrounded by builders bits and pieces. There was a problem with the computers at check in so a few guests were stood around waiting. Despite the stress this was causing the staff they dealt with it calmly and we were offered a complimentary drink as an apology.
Once leaving the reception the room corridors were untouched by the building work and our room was the standard size and furnishing you would expect. The laminate floor was a bit of a surprise - much prefer carpet in a hotel, and the light in the bathroom is quite dim.
Being in a room at the front we could hear the work starting at about 7.45 each morning, but that was because we had the window open due to the room being too warm and the air con being too loud to have on overnight.
Towards the end of our stay the work moved further into the hotel so by the time we left the foyer was taped off and being plastered and painted.
The only thing that let the customer service down was the lady from room service knocking on our door on our last morning at 8.30 asking what time we were leaving which seemed a bit odd as we had a couple of hours before check out time.
Considering everything going on around us we had a good stay and the staff were very pleasant and dealt with the issues that arose professionally.
The work is only temporary so once it is complete I'm sure the hotel will be great, especially if the staff are anything to go by.

Reviewed by
Rebecca E

From York, UK
Who stayed in May 2014

Couple

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weekend break
Reception excellent efficient and friendly. Food good value and appetizing.room clean but attention to detail missed. Bed creaked every time one moved . kettle could be better sited.Noise nuisance was reported to reception who were very apologetic.overall good value for money

Reviewed by
Ray B

From Spalding, UK
Who stayed in May 2014

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Great value for money
The rooms were very nice and comfortable. My only disappointment was that there was only one pillow.

Reviewed by
Bev B

From Wigan, UK
Who stayed in May 2014

Group of women

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Rubbish tv but great staff gud jiob u aint there for the tv everything else gud and getting better i
rubbish channels no channel 4 only 5 other channels this time maybe more in the future?

Reviewed by
luba w

From Nottingham, UK
Who stayed in May 2014

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Excellent hotel
Comfortable bed. Polite staff. Good value for money. One of my favourite places to stay in derby!!

Reviewed by
l cook

From Great Yarmouth, UK
Who stayed in May 2014

Couple

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Decent room for room rate

Reviewed by
kristian j

From Norway
Who stayed in May 2014

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.
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Reviewed by
Kevin M

From Addlestone, UK
Who stayed in April 2014

Group of men

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Ramada Derby
Excellent hotel, clean friendly and excellent price

Reviewed by
mark g

From poursac, France
Who stayed in April 2014

Travelling alone

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Amazinggg
Perfect room and size lovely shower

Reviewed by
S Tildesley

From Tamworth, UK
Who stayed in April 2014

Travelling alone

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Fantastic everything was perfect.

Reviewed by
s Wright

From UK
Who stayed in April 2014

Couple

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