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Reviews - Purbeck House Hotel & Louisa Lodge



Price From 244.84 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (17)

71% would recommend it to a friend


Customer service

Food quality

Room quality


  • I Perry

  • February 2016

Top quality accommodation

The Purbeck hotel is a great place to stay, very central to all amenities, all staff are more than helpful with nothing being to much trouble.

  • S Upton

  • July 2015

Not bad, but not brilliant either

Superbly located in the centre of Swanage and an imposing place to stay.

Parking was plentiful and easy to find, and guests have an easy walk to the beach, the Swanage Railway station and all the local shops.

Staff were by turns very helpful and at best indifferent; on arrival the receptionist couldn't have been more helpful or friendly. Sadly the younger staff serving breakfast and manning the bar couldn't have been more indifferent if they tried. We've all had bad days at work, but I didn't see some of the waiting staff crack a smile to any of the guests. The room itself was large, comfortable and initially felt well worth the money paid. Sadly the noise from an extractor fan mounted outside one of the windows put paid to a decent night's sleep - Swanage is very quiet at night so the noise was very noticeable. The smell of cigarette smoke making it's way through the windows in the morning turned out to be from staff having a smoke break. Breakfast was a rather lacklustre affair. The Purbeck House Hotel isn't alone in producing a rather low-key version of the Full English, but I can report that the fried bread was excellent (it's something I adore, and it's a holiday treat so finding somewhere that gets it right is a pleasure!). It's a pity that the bacon and sausages aren't the product of a local butcher: such things would add hugely to the quality and impression of the meal and thus the hotel. We brought both comments regarding the room to the attention of staff who assured us that it would be looked into; their attitude was professional and concerned. Next time I stay here (and I will be back), I will request a room in the newer Lodge accommodation to the rear of the main hotel.

  • L mccarthy

  • June 2015

Great price in a great location

Great value for a last minute getaway.

The views are beautiful from all areas and staff were very friendly. The only one bad thing was the towels in the hotel room had small holes in.

  • alex s

  • April 2015

lovely break

Really nice hotel lovely friendly staff only negative is would like to have been in hotel not the lodge and wasn't given a choice

  • Mark S

  • April 2015

Purbeck house hotel, potential to do so much better

Originally booked our trip on here (late and didn't realise it would cost us more than to book directly, which wouldn't be refunded or discussed.

Granted, we should have tried to book directly with the hotel themselves, but in the past for hotels we have stayed in, there has been no differences in price.

We decided to continue with our planned trip, as the deposit paid (mentioned here as 'full deposit') meant we paid the entire bill upon booking. It was made clear that this would not be refunded in any case should the booking be cancelled. We arrived & the receptionist was very welcoming & pleasant. The hotel looks nice from the outside, with superb gardens & plenty of parking on site. We were directed to our room on the top floor. Upon entering the room, the first impression was 'very dated', but fortunately, we had a wonderful view across Swanage & the sea through 3 large windows. We felt this forgave the room itself somewhat. The furniture in the room was extremely dated & everything could just do with a refresh, but was adequate. The bathroom lighting was poor, and the shower was not what you could describe as powerful, but was ok for a 3 night stay. Breakfast. Disgraceful. Served 0800 - 1000 & we arrived at 0925. There were no cold meats etc, the toaster was a DIY affair that had a mind of it;s own (the toast being blackened totally). My eggs & bacon arrived tasting like they had been cooked in pure vinegar. When asked to try again, they produced a slightly improved dish, but without the toast. This then arrived following another request, but without any butter & only a single slice (eggs on toast). The cereals are individual boxes, which is expected in such establishments. The conservatory was clean to a point, but a little depressing. We made a note of explaining to reception about the breakfast, but decided not to eat there again, preferring to breakfast in one of the many cafes in town. The hotel did refund the breakfast charge for all 3 nights, which we felt was fair, but it still made the stay an expensive one for what could be the absolute pride of Swanage.

We believe this hotel could easily charge £200 per night B&B if they refurbished to a good standard, as all the ingredients are there. It's a shame, but we will not be returning.

  • Kerry C

  • March 2015

Country Manor style in the heart of Swanage

Beautiful old convent converted into a hotel retaining many of the original features.

Gorgeous rooms full of character with high ceilings gives this hotel a wonderful cosy feel. I was on the top floor facing the gardens and it was totally quiet with a lovely view. Will stay again. Highly recommended.

  • P Aplin

  • March 2015

Lovely hotel in the wonderful town of Swanage.

My wife and I went to Swanage for the recent blues festival, and the Purbrook was our last option of a hotel with available rooms.

I must say I was impressed, the room (10) was well equipped, comfortable, and had more cupboards than I have ever seen in a hotel room. Only downside was the room was a little on the chilly side.

Breakfast was lovely, and the service generally all good, we experienced particularly good service from the friendly and extremely helpful Eugene, night porter and barman extraordinaire, you need to keep hold of this chap he's an asset to the hotel.

In all a pleasure to stay at the Purbrook and I expect to be back in the near future.

  • G Kitteridge

  • February 2015

Purbeck House Hotel & Louisa Lodge

This hotel is dated but this is part of its charm.

The staff are friendly and service is good. The room was warm and cosy and the bed was very comfortable. The one critisism and it is a big one, is that the walls in the Louisa Lodge were paper thin. We could here the light switches being operated and what our neighbours were doing on the toilet. In the room next to us, a couple decided to have a conversation at 5am and there was no chance of us sleeping. This is very poor for an old quality built hotel which is not cheap. I'm afraid this would stop us staying here again and that is a shame.

  • Paul G

  • January 2015


From our arrival to our departure the staff were friendly and very helpful.

Everybody had a smile that made the holiday that extra special.

  • Iain H

  • August 2014

Pleasant stay

Food was not very good, breakfast was all undercooked.

We stayed in one of the lodge rooms, it was big and clean but I wouldn't like to be there if it rained. You would need to run across the grounds to the main hotel.