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Reviews - Close House

4Self Classified Bed and Breakfast Ratings explained
Close House Estate, Heddon-on-the-Wall, Newcastle Upon Tyne, NE15 0HT
Close House is set in stunning Northumberland countryside. Located less than 8 miles from Newcastle airport and from central Newcastle, Britain’s biggest shopping centre the Metro Centre, it’s the perfect venue for business, leisure and corporate guests.

There are also picture-perfect grounds to explore, plus a multitude of attractions on our doorstep, including Northumberland National Park, Alnwick Castle, and Hadrian’s Wall.

Our facilities include: complimentary high speed internet access, 16 rooms luxurious appointed bedrooms, dine in our contemporary No19 Restaurant, open daily from 7am to 9.00pm which has some of the best produce Northumberland has to offer.

In addition we also have two 18 hole golf courses, a state of the art driving range, golf academy and Lee Westwood as our attached Tour Professional.
Picture of Close House, Newcastle Upon Tyne at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since March 2013 Customer recommendation
Guest Reviews Based on 16 reviews
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  • Family friendly
88% recommended this accommodation to a friend 86% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

We live locally and this was a night away for our 20th wedding anniversary. I have never complained about a hotel before, but we did leave a written complaint on leaving the hotel and were told that the manager would contact us personally. Had they done so we might have understood why the hotel fell so short of our expectations. I delayed writing this review, but still 3 weeks later have not heard anything.
We initially made the booking but then wanted to speak to the hotel to confirm details. Each time we phoned we had to listen to a long recorded message about Close House before selecting the appropriate department, only then to get a message that they were away from their desk and to leave a number. No-one phoned back and we repeated this frustrating process many times choosing different departments before finally selecting the golf shop - who answered and managed to find someone to call us back. My husband is a pilot for BA and we have never had such a convoluted process just to speak to someone to answer a question in a hotel.
The room was reputedly a deluxe but was very small. The small toiletry bottles in the bathroom had already been used and were half empty. The fridge was dirty inside.
We ate in the bar and my husband had a burger which was good, but I had a chicken caesar (spelt wrongly in the menu!) which was dreadful. Limp lettuce with packet sliced chicken on it - dreadful.
The grounds were lovely to walk round and the breakfast was good, but we will not be returning despite potentially this being a great local hotel for us to use for celebrations.

Reviewed by
S Bunn

From UK
Who stayed in May 2013

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A great place for dogs, golf and good food, with Hadrian's Wall nearby
We had a lovely stay at this hotel and wished we could have stayed another night. Although the bed was rather hard, the room was very well appointed with a large and luxurious bathroom. Although the window was rather high, it did have a view over the wonderful grounds. Our two Labradors were very well looked after with dog bowls and bedding provided and the staff were friendly and helpful. We had an excellent meal in the lovely and not too formal restaurant, where again the staff were friendly and helpful and, after a very generous breakfast the next day, left having had an enjoyable stay and feeling that we would like to return.

Reviewed by
Helen S

From UK
Who stayed in May 2013

Couple

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disapointed
the staff on arrival and during our stay were excellent,the room was way below the standard of other like priced hotels,the food although mostly nicely presented was below the standard that you would expect from this establishment.The lack of spa facilities does not help this hotels cause in attracting customers.

Reviewed by
james cairns

From Washington, UK
Who stayed in March 2013

Couple

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  • Family friendly

Great celebration venue for our friends' wedding. Room was spotless (if a little on the small side) and fab breakfast to mop up the excesses of the previous day/ evening. Can't wait for the spa to open - it'll really complete the facilities offered at Close House.

Reviewed by
Jill D

From UK
Who stayed in March 2013

Couple

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Wonderful friendly staff. My husband and I enjoyed our stay food excellent. Perfect treat
We had a wonderful time staying at the hotel. Friendly, helpful, professional.

Reviewed by
Heather Ingham

From Winchester, UK
Who stayed in March 2013

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Excellent
This is a lovely restored Listed Mansion and done to a high quality. The Champagne Bar is fab and good value in luxurious surroundings The grounds and gardens are beautiful and well preserved. A joy to stay here and a very relaxing weekend. Would definately stay here again

Reviewed by
Elaine McKenna

From Glasgow, UK
Who stayed in March 2013

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