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80% would recommend it to a friend
Excellent customer service
We found the staff very welcoming and helpful.
We were shown to our room and shown how to use all the amenities, this was better than being given directions and left to find your room. Room was very clean and the bed was really comfortable.
Nice central hotel.
Large room with sofa. Breakfast - window tables look out on Gt Pulteney St.
The Windsor City Centre
Very nice stay, will recommend to others within my team.
We are 4 elderly friends who live in various parts of the country.
We got together for a few days of sightseeing and catching up with each others lives. We had all we wanted at the Hotel, very friendly staff who were willing to get whatever we wanted, everything done with a smile. The rooms are fully equipped and the beds were clean and comfortable. If there is one thing I had an issue with was that one of our company had a room on the top floor, which included a spiral staircase. A lovely view, but not suitable for a 70yr old. This was my fault, when booking I didn't make it clear on the ages of us all. The hotel would have changed rooms if one was available. Just a note to say that I overpaid but didn't realise until I received a e.mail the next day telling me the amount had been returned to my card.
A great Place to stay
What a fantastic location to stay in Bath.
So close to everything. We walked everywhere. Breakfast was great and the staff were more than helpful. We highly recommend this establishment. Please be aware there are stairs but staff happily moved our luggage up and down.
Had a lovely time here, 4 poster bed was very comfy, room was nice, ordered breakfast in bed and it was superb
Mediocre at best
For those looking for a hotel in close proximity to all of the delightful sights and sounds that Bath has to offer, this does very much that.
The staff were polite (our waitress at breakfast was most charming), but you don't really get much more for the price tag. The flush didn't work properly in the room and there was a ladybird infestation. The communication from the hotel was riddled with mistakes (on the deposit amount and length of stay) and this left a bit of a sour taste. The £12 for parking was obscene too given there are few available spaces and we were often forced to park a good 10min walk from the hotel. Much better options in and around the City centre for my money...
Windsor's winning ways
Great hotel; attentive service, good food and warm and welcoming staff.
Expected 5* accommodation as listed but hugely dissappointed.
2 1/2* is the max I would give this establishment and that would be for its proximity to the main attractions in Bath. Beware the breakfast included is continental not full English, £8.50 extra per person for full English and it wasn't worth it, certainly not award winning!. £12 parking permit is also an extra!. Rooms tired and certainly not a hotel suitable for people with mobility problems....Ruined our visit to Bath!!!
Lovely friendly staff and nice comfortable rooms